Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 84 reviews)); "Culture WAS great until the buyout" ((in 72 reviews)); "Great benefits such as:" ((in 39 reviews)); "Good pay to work ratio" ((in 25 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "constant reorg and layoffs" ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "CEO is good but not all the exec team have the same respect, one exec specifically." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.2

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

577 reviews

5.0

Jun 13, 2014

A company that feels like family

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The two things I love most about UserTesting are the people and the culture. The people here are ridiculously nice, smart and hard-working. Folks are a pleasure to work with and it really feels like we're in this together. The culture is great because it feels like family. All of us are free to be ourselves.

Cons

UserTesting has the same challenges as any other fast-growing startup. Now that we're getting bigger we need to spend more time thinking about ways to encourage communication between our different departments.

5.0

May 19, 2014

Great culture. Great People. Great Product.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Whenever I tell people what my company does, they immediately get it and think it's a great idea.

Cons

Office space is kind of crowded and groups are split up among several offices.

2.0

Apr 29, 2014

Good place overall, but really lacking compared to other tech companies.

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

Fun people who like to organize activities and make the day-to-day quite fun and enjoyable. Great way to get a foot in the door into industry, especially for college grads. Fast paced and up-beat environment. Sales are great and bonuses are seen often.

Cons

Lack of vision for overall company in the UX field. Usertesting is very reactive to what customers need, they are interested in providing answers to their clients and being a means to an end. This isn't research in the true sense. and it's limiting for employees who want to do more. The compensation is inadequate for the job duties and location. Combine this with inexperienced managers who aren't able to utilize their talent, make the work load inconsistent, and pass their stress to their employees.

Viewing 568 - 570 of 577 Reviews

Jobs at UserTesting

Strategic Inside Sales Representative

Bellevue, WA

View job

Strategic Accounts Director

Remote

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Director, Segment Marketing