Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "UserTesting has a great culture" ((in 76 reviews)); "Great benefits such as:" ((in 35 reviews)); "Good pay to work ratio" ((in 30 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 22 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "constant reorg and layoffs" ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Expected growing pains that companies of this nature endure: cross functional communication, clearly defined and delineated career path and role descriptions." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , New York , San Jose , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.3

56% would recommend to a friend

(85 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

85 reviews

Reviews about "Career Development"

Return to all reviews

5.0

Mar 2, 2016

Fantastic Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Food, massages, game nights, sports nights, awesome coworkers, education stipend, career development, career growth, caring management, recognition for great work, monthly Q&A with Execs, the list goes on.

Cons

Physical HQ space could use some improvements. Company culture disconnect between offices. Salary could be more competitive. Dramatic difference between team perk budgets.

4.0

Feb 12, 2016

UX Researcher

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun atmosphere, a lot of easy-going individuals who are interested in one bigger goal. CEO, President, etc are generally available any time you need them. A lot of external training as well as internal.

Cons

May be a bit too lax at times. Definitely focus on an end-goal, but unsure if that goal will stay the same or continue to morph depending on the market.

5.0

Feb 10, 2016

A rocket ship - a place to launch your career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A culture that encourages failing fast, learning from those mistakes, and getting better. A sense of adventure and boldness.

Cons

Expected growing pains that companies of this nature endure: cross functional communication, clearly defined and delineated career path and role descriptions.

Viewing 70 - 72 of 85 Reviews

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