UserTesting reviews

3.2

55% would recommend to a friend

(183 total reviews)
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Eric Johnson

61% approve of CEO

53% positive business outlook

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183 reviews

Reviews about "Culture"

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4.0
Feb 15, 2023
Recommend
CEO approval
Business Outlook

Pros

UT has an incredible culture of being kind, and they tend to have really smart, cool, and dedicated employees.

Cons

Management is reluctant to look in the mirror and self-reflect on their decisions. They tend to blame anyone but themselves for their lack of success. A very top-down approach to leadership, Yes men make the best managers. The platform is antiquated.

2.0
Feb 3, 2023

No...Just no.

Recommend
CEO approval
Business Outlook

Pros

Below the VP level are some really good folks who see no siloes and will give you the shirt off their backs.

Cons

Lots of cons here. The C-level group are an amalgamation of nepotism and cronyism. Layoffs happened last year and I am sure they will happen again, very soon, in 2023. Guess who won't be let go? Yep...anyone at the C-level. To this day, I can still not tell you what about 4 or 5 of the "C's" actually do? But they all have each others backs so no worries on the gravy train coming to a stop. The UT board needs to break them up pronto. You could actually save the jobs of a couple dozen people who are the real reason UT sees any success at all by trimming up the fat on the C team. Thoma Bravo leaders should sit in on the revenue teams calls...CRO is a jingoistic quote machine that you'd usually find running the show at any given timeshare organization. Zero deep sales leadership skills or motivational capacity. Just someone else's quotes and sports analogies. No direction other than whatever way the wind blows at the moment. Product is ancient. Lots of lip service on R&D and improvements for which clients clamor but "It's on the roadmap" is the canned reply. Just so much stagnation and gaslighting. Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org. Serious problem that crushes the morale of support teams. Get rid of your narcissistic AEs and take a step towards better morale.

2.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

A company with decent promise in product and trajectory. Management team that were not exceptional but solid and nice people. Comfortable place to work.

Cons

Sadly, this executive team has no vision. In the want to be public, they abandoned their values, the culture and the reasons why people came to work. The tight group of friends at the top have created the perfect "emperor has no clothes" scenario -- no one wants to tell Andy that he needs to do more, think big thoughts and drive performance. He's sheltered by his team and blind to the failures of his direct reports. If any exec left, would they actually be noticed as being gone? Sales team is bloated, overpaid and not tasked with actually performing except in tiny increments. Is there anyone in Marketing? From the lack publicity about the company or the product, I think this is an opportunity for cost savings. If anyone is there, they can be let go and save the money. Engineering creates products that they find cool and the market doesn't ask for. The HR management team all left after the IPO and no one seems to care as the culture completely erodes.

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