UserTesting reviews

3.2

55% would recommend to a friend

(183 total reviews)
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Eric Johnson

61% approve of CEO

53% positive business outlook

Reviews by job title

183 reviews

Reviews about "Culture"

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5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for growth & advancement Leadership recognizes & rewards performance Supportive & collaborative team culture Meaningful ownership & autonomy in your work

Cons

Fast pace can take time to adjust to Priorities can shift as the company scales Some processes are still evolving Cross-team coordination can be complex at times

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UserTesting Response
2mo
Thank you for taking the time to share such thoughtful feedback—we really appreciate it. It’s great to hear that you’ve experienced strong opportunities for growth and advancement, and that our collaborative culture and sense of ownership have had a positive impact on your work. That’s exactly the kind of environment we’re working to build. 🙌 We also value your perspective on how we can continue improving. As we grow, maintaining transparency, reinforcing clear priorities, and streamlining processes are all areas we’re actively focused on, and it’s helpful to hear that reflected in your experience. Thank you for being part of the team for over three years and for contributing to the culture we’re building together. 💙 — The UserTesting Team
5.0
Apr 23, 2026

Fully remote with excellent work-life balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work life balance, fully remote company, open communication by management. Travel options. One of the best teams I've worked with.

Cons

Steps for career growth not well-communicated by HR No bonuses

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UserTesting Response
2mo
Thank you for taking the time to share your experience with us. We're really glad to hear that the fully remote setup and work-life balance have made such a positive difference for you, and that you've found open communication and a genuinely great team to work alongside. That means a lot to us. 🙌 We hear you on the career growth piece. Clear, well-communicated steps for progression shouldn't be a guessing game, and your feedback is a helpful reminder that we need to do better there. We'll make sure it reaches the right people. Thank you for being part of UserTesting and for encouraging us to keep listening. We're glad you're here. 😊 — The UserTesting Team
5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at UserTesting offers a great opportunity to impact how companies understand their users. The culture is collaborative and supportive, with talented people across teams. There’s strong focus on product quality and innovation, and you get to work on meaningful challenges at scale while continuing to grow professionally.

Cons

At times, there’s a sense of uncertainty from management.

Viewing 7 - 9 of 183 Reviews

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