UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
2.0
Feb 21, 2025

Went downhill quickly after PE acquisition

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- flexibility - compensation is decent - some people are amazing to work with - the product actually has a lot of potential

Cons

- constant reorg and layoffs - compensation no longer competitive and is actually below market - new leadership team seems robotic and no warmth at all - people who are difficult to work with face no consequences - public berating from leadership to employees from what I've heard - constant changes in decisions or lack of decisions - too many performance reviews and no compensation adjustments

Viewing 88 - 90 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.