Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 87 reviews)); "Culture WAS great until the buyout" ((in 77 reviews)); "Great benefits such as:" ((in 37 reviews)); "Good pay to work ratio" ((in 27 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 21 reviews)); "constant reorg and layoffs" ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 7 reviews)); "Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org." ((in 5 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(90 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.3

Diversity & inclusion

3.2

Culture & values

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

90 reviews

Reviews about "Management"

Return to all reviews

4.0

Jun 13, 2014

Hot company, awesome coworkers, great product and customer service. Lacks diversity.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great company that is on the rise - Everyone loves our product and customer service. - Amazing co-workers. Many of us are workaholics. - Our engineers and designers are cool and truly nice people. - We don't waste our money on fancy stuff, as management is looking long term. - Senior management is smart and has a great long-term vision for our enterprise services.

Cons

- Nepotism. Sometimes it feels like a family business. At UserTesting, it certainly doesn't hurt to be old friends with the executives or related to them. - Like most tech companies, UserTesting lacks diversity, especially in management. 6 in 7 executives are white men. - Non-engineers are paid on the low-end, particularly our UX Research Team. - Could be better communication between Sales, Product, and Client-facing teams. The company is taking strides to work on this as a whole. - Like most tech companies, need more engineers. Hoping we can bring on more engineers to keep up with the huge demand for our web & mobile user research platform. - Our offices are cramped, and we're all spread out in different offices within a complex.

2.0

Apr 29, 2014

Good place overall, but really lacking compared to other tech companies.

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

Fun people who like to organize activities and make the day-to-day quite fun and enjoyable. Great way to get a foot in the door into industry, especially for college grads. Fast paced and up-beat environment. Sales are great and bonuses are seen often.

Cons

Lack of vision for overall company in the UX field. Usertesting is very reactive to what customers need, they are interested in providing answers to their clients and being a means to an end. This isn't research in the true sense. and it's limiting for employees who want to do more. The compensation is inadequate for the job duties and location. Combine this with inexperienced managers who aren't able to utilize their talent, make the work load inconsistent, and pass their stress to their employees.

5.0

Dec 30, 2013

A great company with incredibly talented people!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Top to bottom, this is an absolutely fantastic company to work for. It's really impressive how great a job the management team has done of finding people who fit the culture and blend well with the current employees. More than anything else, the folks at UserTesting do a great job of empowering you to play to your strengths. I've worked at companies where middle managers try to force processes on people and stifle creativity. At UserTesting, if you have a good idea that can help the company grow, everyone around you will do what they can to help you make it happen.

Cons

I think as the company starts to grow more rapidly, it will be important to figure out ways to retain many of the talented people who are helping to grow it.

Viewing 88 - 90 of 90 Reviews

Jobs at UserTesting

Partner Sales Director

Remote

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Strategic Accounts Director

Remote

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Director, Segment Marketing

UserTesting

UserTesting reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Management"

Hot company, awesome coworkers, great product and customer service. Lacks diversity.

Good place overall, but really lacking compared to other tech companies.

A great company with incredibly talented people!

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