Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "UserTesting has a great culture" ((in 77 reviews)); "Great benefits such as:" ((in 40 reviews)); "good pay easy remote fixable time" ((in 24 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Not clear career path in my department." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Ratings by demographic groups

Race / Ethnicity

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Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

5.0

Mar 19, 2025

Great Place If You Want to Work—Not for Empty Suits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

High-Impact Work – If you take ownership and put in the effort, you’ll get exposure to big projects and opportunities to make a real difference. Smart, Hardworking eSuite – The team is full of talented, driven people who care about the company’s success. Strong Market Position – UserTesting has a respected brand and a great product, making it an exciting place to grow. Lots of Visibility – You won’t get lost here—good work is recognized, and you can build a strong internal reputation fast.

Cons

Cross-Team Alignment Is a Work in Progress – With rapid changes, getting everyone on the same page takes effort and patience.

5.0

Mar 4, 2025

In safe hands

Senior director

Recommend

CEO approval

Business Outlook

Pros

Thankful for the new leadership, they are transparent and very straightforward. The old leadership had run the company down over many years, mishandling the integration of UserTesting and UserZoom, and making promises to customers they could not keep. Accountability was low and they never told us what was really going on so when people were made redundant or costs were cut it was a surprise. Now it seems that trend is reversing and the transparency is very appreciated. It feels as though we are finally in safe hands.

Cons

It’s been a little chaotic over the last few years and that can add to stress and anxiety.

5.0

Mar 3, 2025

Strong new leadership team

Vp strategy and acquisitions

Recommend

CEO approval

Business Outlook

Pros

New CEO has assembled an exceptional leadership team that is making really positive changes. Long-time employees are saying they appreciate the honesty and transparency and the clarity around strategy and goals. I keep hearing people say that they are excited about the direction of the company, especially the focus on customer experience.

Cons

The team has been through a difficult merger and multiple RIFs. There are some employees who are exhausted and demoralized by all the changes and do not yet fully trust the new leadership. So there’s work to do.

Viewing 106 - 108 of 577 Reviews

Jobs at UserTesting

Partner Sales Director

Director, Segment Marketing

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Strategic Accounts Director

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Great Place If You Want to Work—Not for Empty Suits

In safe hands

Strong new leadership team

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