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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      2.0
      Jan 1, 2026

      No return for work I put in.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Enjoyed most all my closer co workers and collaboration. Also built great relationships. Flexible PTO (for salary employees only).

      Cons

      After being laid off in a recent round, didn't get my promised help to find a new job until 3 MONTHS after. Leadership isn't transparent and little to no room for growth. they would rather hire someone from outside than within for new positions. Watched people leave my whole time there and should of took that as a sign to leave as well.

      4.0
      Oct 24, 2024

      Might be getting better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There’s been loads of change and it will probably continue because of the recent leadership changes but things are starting to move in the right direction after 2 years of chaos and questions. The new leadership are very different to the old and seem to be putting the right things in place. The customer base is brilliant and includes big and exciting brands People, old and new, want the best and the vast majority have the best intentions in mind If you’re good, there’s great opportunity to develop Benefits and pay are alright and just above average from what I’ve seen Hybrid and remote working works really well for the business

      Cons

      The new leadership aren’t listeners. They’re telling and not taking much feedback. It will get results but doesn’t give any feeling of ‘in it together’. This might change. There’s not much clarity on who the top team are with different reporting lines and various new titles

      3.0
      Oct 8, 2024

      Cool product with mixed culture

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good product, good people, flexible working enviornment.

      Cons

      A lot of change has caused bureaucracy and mismanaged the merger with UZ. Lack of visibility.

      Viewing 124 - 126 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.