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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.3

      56% would recommend to a friend

      (578 total reviews)
      avatar

      Eric Johnson

      62% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      578 reviews
      4.0
      Oct 25, 2023

      Mixed bag

      Smb ae
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good product with strong brand and defensible competitive advantage

      Cons

      Bad financial situation after interest rate rises

      2.0
      Oct 20, 2023

      Once a great company, now just another private equity pawn

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are very few positives to working at UserTesting in 2023

      Cons

      Acquired by private equity, merged with userzoom and preferred their hard nose culture to Usertesting’s “be kind to others.” Constant layoffs, work feels like you have a gun to your head at all times. Executives are out of touch and constantly set the field team up for failure. The CEO brought in his exec buddies, sold to Thoma Bravo, made their millions, and now the rest of the company is suffering for it. UserTesting is not even a shell of itself, it is a corpse.

      Viewing 175 - 177 of 578 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 807 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.