Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 84 reviews)); "Culture WAS great until the buyout" ((in 78 reviews)); "Great benefits such as:" ((in 40 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible, Work from Home, Straight Forward" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Expected growing pains that companies of this nature endure: cross functional communication, clearly defined and delineated career path and role descriptions." ((in 4 reviews)); "Promotions were political and based on favoritism, not results." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.3

56% would recommend to a friend

(84 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

Reviews about "Career Development"

Return to all reviews

5.0

Mar 19, 2025

Great Place If You Want to Work—Not for Empty Suits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

High-Impact Work – If you take ownership and put in the effort, you’ll get exposure to big projects and opportunities to make a real difference. Smart, Hardworking eSuite – The team is full of talented, driven people who care about the company’s success. Strong Market Position – UserTesting has a respected brand and a great product, making it an exciting place to grow. Lots of Visibility – You won’t get lost here—good work is recognized, and you can build a strong internal reputation fast.

Cons

Cross-Team Alignment Is a Work in Progress – With rapid changes, getting everyone on the same page takes effort and patience.

2.0

Feb 6, 2025

Reflecting on 6+ Years at UserTesting

Sr program manager

Recommend

CEO approval

Business Outlook

Pros

- Collaborative and talented team with a strong sense of camaraderie. - Flexible work arrangements that supported a healthy work-life balance. - Engaging work with products that genuinely make a difference for users and clients. - Comprehensive benefits package - ERGs avaliable

Cons

- Recent organizational changes have led to unexpected layoffs, affecting long-tenured employees without clear communication or warning. - Shifts in leadership and company direction occasionally caused misalignment across teams. - Limited transparency around decision-making processes during critical company transitions.

2.0

Oct 15, 2024

Terrible Tactics

Product support

Recommend

CEO approval

Business Outlook

Pros

So they took me on -- laid me off 1 month before the annual raise and level up -- highest performer in my role -- kept the severely underperforming new hire -- re-opened the position in a different country -- the re-opened same position in my country couple months later -- interviewed me for same role and said no -- then they laid off a bunch of their directors and many other people in the company. -- i basically joined just as the CEO was making his exit and selling company in a merger agreement.

Cons

i mentioned them in above section

Viewing 16 - 18 of 84 Reviews

Jobs at UserTesting

Director, Segment Marketing

Remote

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Partner Sales Director

Strategic Accounts Director

Remote

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