Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      UserTesting

      Engaged Employer

      UserTesting reviews

      3.3

      56% would recommend to a friend

      (578 total reviews)
      avatar

      Eric Johnson

      62% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.3

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      578 reviews
      4.0
      Jul 18, 2023

      Corporate and disorganized during merger

      Senior ux researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flex PTO Large, stable company Exploring AI Good customers Good researchers

      Cons

      Way too corporate Customer-centric culture doesn't always lead to a healthy work-life balance Contractors are treated like trash Sales people are treated like gold Researchers are ignored by c-suite Many employees are underpaid Very few social opportunities if you are remote Extra "benefits" like free lunches and swag for in-office employees only, even though not all of us can afford to live in a big city

      3.0
      Jul 18, 2023

      Overall Just Okay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary for my role Great people to work with at my level Flexibility

      Cons

      Really homogenous and incredibly limited diverse identities in leadership Burnout has been real post-merger. People are worn very thin, and communication from the top has been limited

      4.0
      Jul 18, 2023

      Light at the end of the tunnel

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunity as a combined business (UserTesting+UserZoom+EnjoyHQ) to continue to grow in the market, as market leaders.

      Cons

      Due to the merger, it feels like there are a lot of things being held together by a piece of string and not operating optimally. Middle management, especially sales managers/VPs, don't seem to have the experience to take the org to the next level. Not a bad executive team but could do with some refreshing as a lot of worked together for a long time which isn't always great.

      Viewing 199 - 201 of 578 Reviews
      Related searches: UserTesting jobs | UserTesting salaries | UserTesting benefits | UserTesting interviews
      ReviewsUserTesting reviews

      Glassdoor has 807 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.