UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)
avatar

Eric Johnson

62% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews
3.0
May 18, 2023

I used to love it, pre-merger.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love my direct colleagues and peers, they are smart and caring.

Cons

Post acquisition and merger I feel like I got a job at UserZoom I didn't want and the UserTesting culture is dead and only a namesake. There is very much a "nickel and dime" the customer culture infiltrating the orgs. As part of the reorg they reduced customer facing team members and then doubled the workload with poor infrastructure and direction.

Viewing 217 - 219 of 578 Reviews

Glassdoor has 807 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.