UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)
avatar

Eric Johnson

62% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews
1.0
Mar 10, 2023

Run very far

Recommend
CEO approval
Business Outlook

Pros

You'll meet a ton of amazing professionals. You will be paid (below market value), still paid though. Join an ERG Be sure to get your experience and then get our before you get put out.

Cons

Leadership is never on the same page. No two managers, directors, VP's, or C-Levels are ever on the same page. Leadership will remind you that you are just one of many contributions to their paycheck. The pay is low compared to other companies in the B2B SaaS space - do with that what you will. Benefits are fairly decent, I cannot complain. Layoff central. Restructuring every 3-5 months is insane. The CEO seems to know what he is doing though (I say this very loosely). There are ism's present; favoritism, sexism, a sprinkle of racism. The environment can seem a bit juvenile and clique-y, as mentioned in a previous review. If work culture means a lot to you, do not join this company. This is a 'sip the Koolaid' environment. They do not practice the kindness and empathy they so preach. Gossip runs rampant and returns back in timely fashion. Diversity has an actual meaning, and not the one the CEO mentioned 'hiring those from other countries'. Hardly seen the diversity AND inclusion mentioned on the career page or at the all hands meetings. In all, you will be overworked, overwhelmed, and underpaid. Please take heed to the details of each honest review. All the best to those who accept employment, perhaps your experience will be better than ours.

4.0
Mar 3, 2023

Might change...

Recommend
CEO approval
Business Outlook

Pros

Great people, culture, work life balance, and swanky offices

Cons

Things are changing rapidly post-merger with UserTesting. These things I loved about UserZoom may not be the same given how much of UZ's staff have been culled

1.0
Mar 2, 2023

I do not recommend

Recommend
CEO approval
Business Outlook

Pros

Good work life balance at the company.

Cons

Bad management, opaque, deceiving employees with over promised vision.

Viewing 229 - 231 of 578 Reviews

Glassdoor has 807 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.