UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
1.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office locations and great sense of ‘in it together’ between most people Good internal systems. We’re all on MacBooks and have good software Pay is good and benefits competitive (at least in the US) Lots of travel opportunity for a lot of us

Cons

CEO is good but not all the exec team have the same respect, one exec specifically. She has made some big changes which haven’t gone down well. In sales, we have little time for internal support teams but even less with the way some of them are run. CTO and CFO are both leaving at the same time. CFO was great by all accounts and well respected. His departure seems to be a vote against the res of the exec team. There’s often a lot of hiring of friends from the c-suite which has benefits but it’s happened too much and means that some people are so protected they can do whatever they want, morals aside. Some execs have fired their direct reports and hired only people they know so some of my colleagues can’t see progression. Finance is probably the only exception. It’s a company of change. It will be financially successful, but it would be nice to enjoy the journey with a leadership we can trust and support. It’s close but a few people spoil it and people know they will be cut for speaking out.

2.0
Jan 23, 2026

Avoid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Access to great tools and professional development stipend

Cons

Relentless conversations about internal alignment, a corporate culture where visibility is valued over performance and not much space for growth. Politics dominate team dynamics and while nobody is happy it's kind of mandatory to pretend to be

1.0
Jan 18, 2026

This place is a dump

Recommend
CEO approval
Business Outlook

Pros

Do not recommend, poor ego bad leadership.

Cons

This company is a sinking ship, leadership does not have a sense of direction treat people poorly. Do not recommend this company stay away.

Viewing 25 - 27 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.