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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      2.0
      Jan 1, 2026

      No return for work I put in.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Enjoyed most all my closer co workers and collaboration. Also built great relationships. Flexible PTO (for salary employees only).

      Cons

      After being laid off in a recent round, didn't get my promised help to find a new job until 3 MONTHS after. Leadership isn't transparent and little to no room for growth. they would rather hire someone from outside than within for new positions. Watched people leave my whole time there and should of took that as a sign to leave as well.

      1.0
      Dec 8, 2025

      I'm not mad, I'm disappointed.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Adored most of the people I worked with day-to-day - Flexible PTO and flexible hours (US Employees) - The company once stood for something, was run by decent people, and had a great culture.

      Cons

      - No growth opportunities, but they'll demote your title and then tell you its just semantics - Constant instability and threat of layoffs. - Upper management is not interested in any critical feedback. - Gaslighting. Everything is great and if you don't think its great its your fault. - The CEO spoke on all hands meeting like we were a company of idiots. From what I've heard, that hasn't changed. Also we get it you're rich.

      5.0
      Nov 26, 2025

      It's working

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Finally starting to see some real progress with this leadership team. They are very personable, very open, clear and honest in their communications. My co-workers are fun and our customers are super smart and fun to work with too. I do work almost round the clock but I really enjoy my work and am excited by our innovation that we are delivering.

      Cons

      Heavy lift on transformation due to previous leadership letting the company run down. The impression that I got was that the previous leaders across UserTesting and UserZoom cashed out and just stop caring.

      Viewing 28 - 30 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.