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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.3

      56% would recommend to a friend

      (578 total reviews)
      avatar

      Eric Johnson

      62% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      578 reviews
      5.0
      Aug 19, 2022

      Positive work culture

      Product support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive work culture, people first, you get to work remotely. Work culture is based European, so you're not tied up, unlike Corporate America where you are walking on eggshells, no micromanaging, just adults are given the trust to do the job and be responsible to get it done. There is room to grow and take your career to another level.

      Cons

      It can be chaotic with a lot of moving information and the platform is huge and will take a year for someone to become an expert on it. Salary is average, there are more competitive options with the same responsibility.

      1.0
      Aug 9, 2022

      Avoid!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Met lots of great talented, people Very fun team outings

      Cons

      The below is only for EMEA: From a cultural standpoint- I worked for UT for a number of months and was very disappointed with how the leadership team handled various harassment cases. The sales team is predominantly all male whilst the solutions consultant team is predominately female, there is no balance. A member in leadership has been using his stature to continuously sexually harass and making women feel uncomfortable without any repercussions even AFTER it was voiced to the rest of the org. From a product standpoint- It is a very hard product to sell as you’re in complete mercy of the panel. Because each panelist is 1st party validated (vetted by a human), it is difficult to get panelists in other countries other than english-speaking countries when the people vetting each panelist only speak English! This means you will struggle to sell UT’s value to non-english speaking countries (ie Germany, France etc).

      Viewing 274 - 276 of 578 Reviews
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      Glassdoor has 807 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.