UserTesting Sales reviews

2.5

43% would recommend to a friend

(34 total reviews)
avatar

Eric Johnson

41% approve of CEO

28% positive business outlook

Sales employees have rated UserTesting with 2.5 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Sales professionals have an average working experience there. UserTesting is rated 35% below average by Sales professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

34 reviews
5.0
May 20, 2025

On a mission

Recommend
CEO approval
Business Outlook

Pros

Clear company mission to enable companies to craft exceptional customer experiences

Cons

Some negativity coming from more tenured people who have simply decided they don’t like the new management.

4.0
Apr 16, 2025

2025 Is A Hopeful Year For UT

Recommend
CEO approval
Business Outlook

Pros

UserTesting, like many companies, has had its ups and downs over the past few years. That said, it's a place where people can really grow in the right roles, and there’s great flexibility to move across teams to develop new skills and experiences. The hybrid setup, with the option to work remotely or from an office, has always offered a nice balance, depending on what suits each person best. The people here are a real highlight - knowledgeable, collaborative, and always open to sharing best practices to help each other succeed. Looking ahead, the 2025 product roadmap is the most ambitious I’ve seen, showing that the company is aware of the competitive landscape and is taking active steps to stay ahead as the market leader. While new leadership had to navigate some challenges left over from before their time, they’ve shown a recent willingness to take accountability, make adjustments, and correct things where needed — especially from a sales team perspective. They’re open to change, and it's clear their goal is to take UserTesting to the next level as an enterprise organisation. What’s encouraging is that they’re focusing not only on what’s best for the business, but also addressing the issues within the internal culture and moving to a focus on retaining employees.

Cons

There has been a lot of layoffs and changes over the past years and a lot of people working worry about if they are next. Consistency in teams and clear career paths being laid out per department would be great.

1.0
Mar 28, 2025

Unpleasant

Recommend
CEO approval
Business Outlook

Pros

Some great people and the product is best in class

Cons

SaaS sales roles are often high pressured but UT is next level in terms of pressures and deluded expectations. The attitude is very one sided in that it’s all ask and very little give to help achieve. The new CEO and exec team put in last summer know nothing about the product or market and look as if they are just boiling it down to its most basic parts to prepare for sale. The business seems to operate in a parallel reality of what leadership say is happening and image they want to project and the reality on the ground. There is a constant hope amongst colleagues that it will get better after.. (e.g. the next big round of layoffs etc) - but it actually just gets perpetually worse. There have been at least 8 large rounds of redundancies in 2 years and the remaining team are burnt out, bewilder and looking for a way out. Leadership is relying on the scarcity of other roles at the moment to use that position of power to squeeze the life and soul out of the what’s left of the culture and the individuals in the team.

Viewing 4 - 6 of 34 Reviews

Glassdoor has 809 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.