VCA reviews

2.9

39% would recommend to a friend

(2,345 total reviews)
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Patty Wu

23% approve of CEO

26% positive business outlook

VCA has an employee rating of 2.9 out of 5 stars, based on 2,345 company reviews on Glassdoor which indicates that most employees have an average working experience there. The VCA employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

2K reviews
2.0
Jul 23, 2011
Recommend
CEO approval
Business Outlook

Pros

Can bring your dog to work. Very chill environment. No one really bothers you. Internet usage is relaxed. Comfortable, which can actually be a CON.

Cons

Dust EVERYWHERE. If you have allergies, BEWARE! The biggest problem with working here, are the people up top are NOT qualified for their positions. They all got to the top because anyone who is smart, knew to left the company. So what happens over time? The idiots who only know how to "work" and not "lead" get to the top, and all goes to hell. These people are not good at delegating roles, have no idea what the people under them are doing. They are too busy doing what they are doing, which is NOT managing. They are producing reports... which is something they can make others do and then review themselves. Lots of buddy/buddy groups here. If you are not part of that group, you are done for. Don't expect to get promoted at all. Promotions do not come until someone up top leaves. Performance reviews are little to none. And when they come, its all made up issues. They'll pull something you did when you first started as a problem area of yours. Top management, even the person above you, usually have NO idea what you actually do on a daily basis. All they know is if a deadline is met... so if they don't know what you do on a daily basis, how are they able to give you an honest and accurate performance review? The work is deadline based, BUT the funny thing is that if you are more efficient than most of the group, you STILL have to stay the odd hours they are all staying. One would imagine, if you are done with your work, YOU ARE DONE... GO HOME! But no, come in on the weekend even though you have nothing to do at work. When you start working, there is little to no training at all. They sorta help guide you in the monthly/quarterly tasks, but they don't walk you through what people do step-by-step. I found out some people have been doing some tasks on excel which takes them 1-2 hours to do, but the people who have been working there for 4+ years can do in 3-5 minutes!!!! And its all due to a simple function in excel the people that should have been teaching the new hires could have taught. It has frustrated many new hires over the past few years, which led to them leaving within months. Some supervisors/managers are anal about some issues that are incredibly immaterial. You will have to spend lots of time redoing a spreadsheet or schedule, that does not matter to begin with. The executive management is fine. Which means the CEO/COO/VP/CFO. The problems listed are about the department heads. BENEFITS SUCK as well. Expensive, useless, pointless. I hate that it comes out of my paycheck when everyone else I know has a better plan at their jobs. You people need to get out of the idea of a strict 9-5pm schedule, and turn into a "get the job done" schedule. Its embarassing that every cube you walk by around 3pm and after, has internet explorer open to some shopping site.

2.0
Mar 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent pet benefits, decent HI, 401K matching, discounts, etc. Access to free or discounted continuing education Upward mobility and opportunities for motivated staff A lot of leeway on day-to-day operations Mental health and wellness programs available Many talented and good people to work with

Cons

I inherited a long-standing toxic workplace culture which was very difficult to turn around with lack of support from long-term team members and a significant member of hospital leadership. No action was taken on repeated reports to upper management about continuous quiet bullying, unethical behavior, and policy violations by this specific member of leadership. Staff were frequently individually targeted and reported for disciplinary action, treated as incompetent and roadblocked from getting their work done; this included myself, other leadership team members, and support staff. Gaslighting and victim blaming tactics were used with upper management; it was couched as attempts at conflict resolution. The doctors are burned out and unsupported. I was consistently unable to hold them accountable for their actions for an overall fear of them quitting and being unable to fiscally support the staff. The distress this staff is experiencing was terrible to watch, especially as a manager who is well-trained and focused on fostering work/life balance, resiliency, and a positive culture. I started to feel ineffective because my values could not be supported by my actions. Ultimately, I was terminated with no severance after an abrupt suspension - steming from an unexplained "cultural assessment" of the practice by HR and an unknown 3rd party consultant. This assement occured within 2 months of being confronted by my manager for reported participation in a very brief and casual conversation about veterinary unions with some of the doctors (neither of us would be represented by a union, by the way). I had no history of written or verbal warnings, accusations of misconduct, or history of documented job performance issues. Only my continuous complaints, that were sometimes admittedly very emotional for me, about the above challenges. I feel like I was scapegoated for the long-term and sytemic cultural issues at this practice that have existed for many years. I feel like I was punished for expressing my opinion about veterinary unions ("If it means everyone is working together - great!"). Honestly, I gave more coaching opportuntities and professional respect to staff suspected of coming to work intoxicated than I was given. VCA protected the high earning toxic bully in a leadership position. I feel this demonstrates that VCA cares more about high earnings and eliminating the "squeaky wheel" than mental health and wellbeing of their employees. What I feel the most sad about is that, as a leader, I failed to protect my team from continuing to experience all of this. I'm gald I can at least continue weekly mental health services via COBRA for a relatively low cost. TLDR: Earning individuals are more important than the mental health and wellbeing of the entire group. Everyone is disposable, even managers. PS - Don't say "union", ever.

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VCA Response
2y
Please know that we are concerned by your comments, and we are here to listen. We invite you to get in touch with us at EmployeeConcerns@vca.com, so that we may discuss your experience at length. Thank you for your time and communication.
1.0
Oct 29, 2016
Recommend
CEO approval
Business Outlook

Pros

They know how to hire great people. Free sodas and exposure to other great departments and professionals. Good places to eat around the area.

Cons

Embarrassing high turnover, zero training and support. Unfortunately it'll never change because all of management are friends first. As smart as they claim to be, they know how to hire great people but those idiots cant keep them. Average length of employment is 3-6 months before people leave. Very disorganized, long hours and unrealistic expectations. Recruiters wont tell you this so stay away.

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