Is VCA a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at VCA have rated their employer with 2.4 out of 5 stars in 94 Glassdoor reviews. This is a lower than average score with the overall rating of VCA employees being 2.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at VCA now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at VCA .

Does VCA pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at VCA with 2.8 out of 5 stars based on 94 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at VCA.

What are the top reviewed jobs at VCA?

Veterinary Assistant (276) , Veterinary Technician (180) , Customer Service Representative (CSR) (96) , Customer Service Representative (88) , Client Service Representative (83) , Veterinarian (69) , Registered Veterinary Technician (RVT) (68) , Receptionist (63) , Technician (56) , Associate Veterinarian (52) , Vet Assistant (49) , Hospital Manager (48) , Front Desk Receptionist (35) , Kennel Technician (33) , Vet Tech (33)

What are the pros of working at VCA according to real employee reviews?

"Benefits were good and given after 30days" ((in 218 reviews)); "The coworkers are great and there are pet discounts for medical care" ((in 97 reviews)); "At the hospital level there are great people and the veterinary field can be very rewarding." ((in 76 reviews)); "Staff is great and friendly." ((in 65 reviews)); "Good work environment." ((in 23 reviews))

What are the cons of working at VCA according to real employee reviews?

"The pay is low and they make it hard to get a raise unless you tell them you're quitting." ((in 245 reviews)); "Some managers have difficult managig styles." ((in 60 reviews)); "there is no work/life balance" ((in 48 reviews)); "NO TRAINING: coworkers don't help you out and seem to get some sick satisfaction from watching you fail" ((in 48 reviews)); "Long hours and made to feel like you're not a team player if you don't work overtime/pick up shifts in other departments." ((in 46 reviews))

Skip to content Skip to footer

Notifications

VCA

Part of Mars

VCA Customer Service Representative CSR reviews

2.4

31% would recommend to a friend

(94 total reviews)

Patty Wu

5% approve of CEO

10% positive business outlook

Ratings by category

3.7

Diversity & inclusion

2.8

Compensation and benefits

2.3

Career opportunities

2.2

Senior management

2.1

Work/Life balance

2.0

Culture & values

Customer Service Representative (CSR) employees have rated VCA with 2.4 out of 5 stars, based on 94 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. VCA is rated 29% below average by Customer Service Representative (CSR) professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

94 reviews

4.0

Aug 21, 2021

Good place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You learn a lot, and the people are nice to you. Is a fast pace environment. and they are flexible with schedule.

Cons

The problem is that they are always understaffed and sometimes you end up working for 2

VCA Response

We are so pleased to have you on the team, and appreciate knowing that you have a friendly team helping you learn so much. Thanks for all you do!

5.0

Aug 10, 2021

Love the company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Wonderful staff and management. They actually care about you. Benefits are spot on amazing. They allow you to grow as a person and your job.

Cons

Clients can be very rude

VCA Response

Your comments mean a great deal to us, as it's essential that we help our team members grow in their careers. Thank you for all of your contributions to VCA!

2.0

May 13, 2021

Don't do it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Cute animals, flexible schedule, parking

Cons

Stressful, condescending, poor pay, bad benefits

VCA Response

Your well-being is important to us, and we greatly appreciate the work you do. If there is anything you'd like to share with us from your employment experience, we would love the chance to connect with you to talk about it. You can send your feedback to EmployeeConcerns@vca.com and we'll be happy to listen. Thank you.

Viewing 82 - 84 of 94 Reviews

Jobs at VCA

Client Service Supervisor

Customer Service Representative

Customer Service Representative

Customer Service Representative

VCA reviews FAQs

VCA reviews VCA Customer Service Representative (CSR) reviews

VCA

VCA Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good place to work

Love the company

Don't do it

Jobs at VCA

VCA reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

VCA reviews FAQs

Jobs at VCA