VCA Customer Service Representative CSR reviews

2.4

31% would recommend to a friend

(94 total reviews)
avatar

Patty Wu

5% approve of CEO

10% positive business outlook

Customer Service Representative (CSR) employees have rated VCA with 2.4 out of 5 stars, based on 94 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. VCA is rated 29% below average by Customer Service Representative (CSR) professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

94 reviews
3.0
Apr 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Somewhat Flexible hours for part time, 50% off employee discount, get to work with animals

Cons

Low pay, very very small raises employee discount while looks good on paper they don’t let you make appts for your pets. They require you to leave them all day in a cage until a Dr can look at them between patients. So I take my pets to a non VCA Hosp.

avatar
VCA Response
5y
We truly value the contributions of our team members, and we want you to know that we hear your concerns. Please give us an opportunity to connect with you and discuss them further, by contacting us at EmployeeConcerns@vca.com. Thank you for everything you do for VCA.
4.0
Apr 14, 2021
Recommend
CEO approval
Business Outlook

Pros

benefits are nice. doctors are passionate. good place to grow up the scale/create new roles

Cons

low salary, sometimes can be busy or slow

2.0
Apr 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Occasional lunch brought in by manager or clients

Cons

Low pay and hostile tense environment

avatar
VCA Response
5y
Maintaining a working environment that is friendly and welcoming is always our goal. We're sorry to hear you felt differently in your hospital. We appreciated the work you did and want you to know that we wish you nothing but success in your future. If there's anything you would like to share from your experience, please email EmployeeConcerns@vca.com. Thank you.
Viewing 85 - 87 of 94 Reviews

Glassdoor has 2,436 VCA reviews submitted anonymously by VCA employees. Read employee reviews and ratings on Glassdoor to decide if VCA is right for you.