VIPKid reviews

3.7

72% would recommend to a friend

(1,532 total reviews)
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Cindy Mi

86% approve of CEO

51% positive business outlook

VIPKid has an employee rating of 3.7 out of 5 stars, based on 1,532 company reviews on Glassdoor which indicates that most employees have a good working experience there. The VIPKid employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jun 1, 2020
Recommend
CEO approval
Business Outlook

Pros

Able to work from home

Cons

Pay scale uncertain No guarantee of bookings/classes to teach Disrespectful to teachers Wastes money on frivolous and unhelpful programs (tokens, raffles, etc) instead of paying the teachers a proper salary Dishonest to teachers and parents Treats teachers like employees (telling them how to dress, act, etc.) when they are actually contract workers. Keeps contact between teachers and clients to a minimum to discourage communication and growth

1.0
May 30, 2020
Recommend
CEO approval
Business Outlook

Pros

It's a good work-from-home opportunity for those who can't work outside of the home.

Cons

Loss of Appreciation - I felt valued when I was first hired and felt like more than just a number. Now I'm lost in a sea of over 100,000 teachers, with no stop of hiring in sight! My bookings have been affected, and morale is suffering. Terrible Hours - The long-term physical, mental, and emotional tolls are real. Pay Cuts - VIPKid has just announced there will be NO future base pay raises (after previously implementing a flawed criteria-based system AFTER hiring people who were promised raises, then told they had to earn them by teaching more classes, and now they’ve been taken away completely. Loss of Incentives - VIPKid has replaced their monetary incentives with a cheap token-based system that isn't beneficial. They are now retracting the $2 per class incentives given for being on time and completing 45+ classes per month. Overall, I will be taking nearly an $4 PER HOUR pay cut after dedicating 2.5 years of my life to this company. I’m going to be losing over $50 every month - if my open slots even book, since now bookings are dropping across the board. Poor Communication - As the company grows and expands, its communication does not. New updates in the classroom and out of the classroom are often discovered by surprise or from word of mouth from other teachers. Information, when given, is typically too late. Teachers' concerns are no longer heard or responded to. Increased Pricing for Parents - VIPKid continues to raise its pricing for the families who have been loyal customers for years. Long-time students have had to leave the company to seek more affordable English lesson elsewhere, stifling the growth created by new incoming students. VIPKid is working backward, not forward, in terms of teacher respect, appreciation, and compensation. They don’t care about their teachers, we are “easily replaced,” and this feels like they absolutely want us to know that. Message heard loud and clear.

2.0
Oct 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Lessons are mapped out ahead of time

Cons

Interview takes a few weeks; I did not understand that the peak hours of teaching (6-10 pm) meant in Bejing time, so you're teaching extrememly early/late (depending on when you normally sleep). I thought I was going to be reimbursed $50 for class supplies (like a whiteboard and puppets and other props I bought) but this did not happen; I got extremely sick and had to cancel classes for 2 days, and because of their bizarre attendance policy (2 classes counts as one cancellation, so if you've got 6 classes in one day and have to cancel them all, I think that counts as 3 cancellations, and you're allowed 6 total per 6 month contract period) I got money taken away from classes I'd already taught. Bonuses are also advertised in a misleading way. You have to work like 30 slots to earn a bonus that seems like you'll get as long as you show up and teach the class, no matter how many you have. In the first month I've taught maybe 6 classes. I haven't had a class booked since I got sick two weeks ago. Trial classes, which made up like 5/6 of the classes I had, pay you $4 for 25 minutes. If you never have an emergency or get sick, I guess you'd probably do ok, but for me, I thought I'd be working pretty steadily but I have no work at all after getting sick. I am an asset for this company, yet they absolutely took advantage of me for getting sick.

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VIPKid Response
9y
VIPKID's peak hours of teaching are based on our students' (who live in China) peak time availability, so it is a bit odd if you live in North America, but this information is mentioned in several places during the application process. We are working on our cancellation policies to meet the needs of our teachers and the expectations of parents and students. VIPKID understands that there are circumstances beyond people's control, so cancellations are allowed. As always, we are growing and improving. Thank you for your feedback!
Viewing 34 - 36 of 1,532 Reviews

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