VSP Vision reviews about "leadership"

Poor communication and poor leadership

The company presents a facade of professionalism, but beneath the surface lies a toxic culture that rewards mediocrity and fosters favoritism. Promotions are often given to those who ingratiate themselves with management, leaving qualified individuals overlooked in favor of those who ignore significant issues. It's clear that management prioritizes cost-cutting over nurturing talent. Supervisors promoted to leadership roles frequently lack the necessary qualifications and regularly violated employee rights by sharing private information. Blatant disregard for confidentiality created a toxic and potentially unlawful workplace. Additionally, the company knowingly kept staff inadequately trained to avoid liability for billing errors, raising serious ethical concerns regarding their questionable practices, including upcoding, overutilization, unbundling, and waiving co-pays or deductibles to inflate profits. Despite our team proving its ability to work effectively from home for over a year, management refused to continue this flexibility, even after a serious safety threat involving a firearm was reported. Instead of allowing remote work for safety, they hired an unarmed security guard who provided no real protection. Additionally, one employee frequently displayed unprofessional behavior, such as sleeping at their desk, applying for jobs during work hours, and chronic attendance issues. Their workload was pushed onto the rest of the team without acknowledgment or compensation, and despite our concerns, no action was taken. We were consistently assured that layoffs would not occur, even as entire departments were systematically reduced. After slashing our team to a fraction of its original size, they proceeded with layoffs anyway, demonstrating that their promises are meaningless and that employee wellbeing is clearly an afterthought.

Lower pay compared to same positions in other companies

Where do I start? Leadership is non-existent. Im still not sure what supervisors are supposed to do. My supervisor's Teams status is always set on busy, she rarely answers questions when I ask, we rarely meet ( unless she has something negative to say about my performance or some change has happened), when I have a question I'm always referred to the Support Queue yet on the Teams chat for our group she's posting memes, gifs to initiate "dance parties" or talking with the other coworkers that post messages on the chat. If she is talking to them why can't she assist me when I ask her something? I rarely open Teams at this point because there is no point it! I ask my trainer more often and he's available more often than my supervisor; he even answers when he's training. So, aside from looking at how much I leave the queue, use ACW, being in meetings, how my performance is going I'm not sure what supervisors do in this company. Everything she has said she was going to teach me back when I was a new hire I had to ask around about or learn on my own, which is fine, except its unprofessional to not deliver on your word. Its so bad that I have a condition and I asked her about accomodations. She told me she was going to email me the information; I waited a week until I decided to go to HR and research on my own. Im baffled how a supervisor in this company has any right to evalute people when they're so mediocre. Mind you, Im judging based on my supervisor and the experience I've had with a few others. Ive worked in many call centers and Ive never had such a bad experience with useless and unprofessional supervisors like here. Theyre always naming new people as supervisors and to me it seems that you really dont need to have a lot of experience or preparation to be one in VSP! From management we go to systems. Ever since I started working here I've been system issues; randomly when I try to make a conference call I get stuck and cant hang up the call I made or return to my original call. We have to do these reports called PRWs and I've lost count how many Ive done related to this issue. My internet is super fast, I pay for the fastest short of business quality because I want to be able to work smoothly. Their IT department and my supervisor always ask me if Im hardwired and it boggles my mind because their computer is not built to receive Wifi! This is something that IT should know. They always ask me to reset the router or to check my speed. I've also lost time how many times ive told them my computer is hardwired, that my router has been reset and that my speed is fast. The performance of my internet is not the problem; its Salesforce! They use a form of Salesforce thats been tweeked and taylored to VSP's needs. I know this because my husband also works in IT and has looked at it; hes seen me struggle and stress out when I try to initiate a conference call and Im stuck in silence without being able to return to the customer or hang up the other call, sometimes for 20 minutes! Imagine calling Customer Service and staying on hold for that amount of time? What have they done to fix this? Nothing, because they keep blaming my upload speed that always tests in the over 100 mbps and closing my tickets. Its been adding to my hold time but according to my supervisor they cant fix that; so everytime this happens I take a hit to my Adherence (the time Im tethered to the computer which they are fanatical about) and its not even my fault. The program they use to see the policies is always buggy, today I discovered that theres a bug that prevents us from seeing all the letter we have available for Cigna unless I play around with the options to make it appear. Its pathetic. The pay is bad for the amounts of things and stress we go through. Im currently looking for a new job and I've seen how in Walmart or Amazon the pay is better and have better benefits than in this place but I digress; theres just so much wrong with this company. If I keep going I can write a book. I wouldnt recommend working here unless youre super into remote and have no other option but stay away from here; the stress is not worth the bad pay and the mediocre benefits. This is a stepping stone. I can't even say I've learned something of value except how bad the Vision Insurance industry is.

Nothing that another large organization wouldn't have: silos, occasional bureaucratic leadership, ect. But like I said, they really are adapting and focusing on breaking down barriers here.

High deductible health plan, otherwise benefits are great.

There are no cons, great company

Disorganized Leadership with very poor communication

No work life balance, toxic work environment, benefits get worse every year, executive leadership is horrible, very leadership heavy and doesnt care about the people who actually do the work, stay away if you want a life and want to be treated like a human