Vanguard Client Service Associate reviews

3.5

79% would recommend to a friend

(82 total reviews)

Salim Ramji

100% approve of CEO

86% positive business outlook

Client Service Associate employees have rated Vanguard with 3.5 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Client Service Associate professionals have a good working experience there. Vanguard is rated in line with the average (within 1 standard deviation) by Client Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

82 reviews
2.0
Jul 18, 2012
Recommend
CEO approval
Business Outlook

Pros

Good Health Plan. No Stress. Everything is very expected. You can leave your work at the office. The PTO system is run by a computer so it doesn't care what your reason is.

Cons

The job is just receiving calls from people who know nothing about retirement plans yelling at you about their money and insulting you. Either that, or people in very sad situations and sometimes you just can't help them. Very inflexible. If you want to go to the doctors, you need to take an hour of PTO. If you are lucky your manager will let you shift work times. Everything is run by a clock. You literally have to hit a button on your computer to take a break or use the restroom and it times those breaks.

3.0
Aug 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great work life balance

Cons

If you haven't advanced a level within 3 - 5 years of your start date, forget it...you're pretty much buried.

Viewing 70 - 72 of 82 Reviews

Glassdoor has 7,005 Vanguard reviews submitted anonymously by Vanguard employees. Read employee reviews and ratings on Glassdoor to decide if Vanguard is right for you.