Is Vanguard a good company to work for as a Client Service Associate?

Client Service Associate professionals working at Vanguard have rated their employer with 3.5 out of 5 stars in 82 Glassdoor reviews. This is a lower than average score with the overall rating of Vanguard employees being 3.7 out of 5 stars. Search open Client Service Associate Jobs at Vanguard now and start preparing for your job interview by browsing frequently asked Client Service Associate interview questions at Vanguard .

Does Vanguard pay Client Service Associate employees well?

Client Service Associate professionals rate their compensation and benefits at Vanguard with 3.7 out of 5 stars based on 82 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Client Service Associate salaries at Vanguard.

How happy are Client Service Associate professionals working at Vanguard?

79% of Client Service Associate employees at Vanguard would recommend their employer to a friend. This rating has increased by 71% in the past 12 months. Client Service Associate professionals have also rated Vanguard with a 4.8 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.6 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Vanguard?

Client Relationship Associate (339) , Client Service Representative (186) , Financial Advisor (156) , Client Relationship Specialist (141) , Project Manager (95) , Manager (92) , Client Service Associate (84) , Software Engineer (82) , Customer Service Representative (69) , Software Developer (68) , Analyst (65) , Brokerage Associate (63) , Processing Associate (58) , Brokerage Investment Professional (49) , Retirement Specialist (47)

What are the pros of working at Vanguard according to real employee reviews?

"Great benefits and 401k" ((in 1038 reviews)); "great work/life balance for the most part and ability to receive licenses." ((in 596 reviews)); "It has a laid back atmosphere and the people that I work with are great." ((in 501 reviews)); "Great culture and ethics" ((in 388 reviews)); "Licenses and training is good" ((in 147 reviews))

What are the cons of working at Vanguard according to real employee reviews?

"Pay is low for simular roles elsewhere and they try to sell you on how the market is to get a bonus." ((in 573 reviews)); "The only downside is the low salary and it is harder to move up the ladder." ((in 224 reviews)); "Managers have no choice but to drink the koolaid and play along or they are gone." ((in 149 reviews)); "Crew engagement is spiraling out of control and senior leadership seems to be apathetic with understanding why." ((in 81 reviews)); "At times there is a disconnect between upper management and mid to senior level views." ((in 70 reviews))

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Vanguard Client Service Associate reviews

3.5

79% would recommend to a friend

(82 total reviews)

Salim Ramji

100% approve of CEO

86% positive business outlook

Ratings by category

4.8

Work/Life balance

4.6

Culture & values

4.6

Diversity & inclusion

4.4

Career opportunities

3.7

Compensation and benefits

3.5

Senior management

Client Service Associate employees have rated Vanguard with 3.5 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Client Service Associate professionals have a good working experience there. Vanguard is rated in line with the average (within 1 standard deviation) by Client Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Sexual orientation

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Parent or family caregiver

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Reviews by job title

82 reviews

2.0

Jun 13, 2024

Retirement service associate

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Good benefits, friendly coworkers, Nice office.

Cons

Calls all day. This is legit a call center type of job.

3.0

May 28, 2024

Decent Entry Level

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Good work life balance Nice facilities

Cons

Little room for upwards mobility Overstaffing leads to 100+ entry level employees applying to 1 role for a 5k pay bump.

4.0

May 20, 2024

Employee for 1-2 years

Client service associate

Recommend

CEO approval

Business Outlook

Pros

Benefits, hybrid schedule, friendly people

Cons

Non stop calls, performance metrics, it seems like the company is going down hill and a lot of the newer employees especially are not capable of performing the job

Viewing 10 - 12 of 82 Reviews

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Vanguard Client Service Associate reviews

Ratings by category

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Retirement service associate

Decent Entry Level

Employee for 1-2 years

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