Vanguard reviews

Years later and I still wake up in a cold sweat from nightmares about this job. 115 calls in a day. Getting yelled at for going to the bathroom. And somehow the customer service is still some of the worst in the industry

I was let go during a division-wide restructuring. Because I wasn't completely vested in the Vanguard Retirement Savings Program I lost a large amount of money through no fault of my own. Also, even if you were working during the previous partnership year, you had to be employed on Partnership Day so that bonus was gone as well. I had wanted to work at Vanguard for years because of the culture and benefits, but the reality was so disappointing. Managers in my division are deeply incompetent and I was astonished that despite their incompetence they are still employed there. Even if a role was available I would not return to Vanguard.