Is Verizon a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Verizon have rated their employer with 3.6 out of 5 stars in 137 Glassdoor reviews. This is an average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Verizon .

Does Verizon pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Verizon with 4.6 out of 5 stars based on 137 anonymously submitted employee reviews. This is 11.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Verizon.

What are the top reviewed jobs at Verizon?

Solutions Specialist (1709) , Customer Service Representative (1365) , Sales Representative (909) , Retail Sales Representative (875) , Sales Associate (693) , Software Engineer (547) , Manager (534) , Project Manager (404) , Solutions Manager (389) , Sales (339) , Analyst (323) , Consultant (321) , Solution Specialist (308) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"If you can get into the corporate groove and leverage the benefits it's a great place to start." ((in 7204 reviews)); "Company proposes good pay while joining and yearly hike percentage also good based on the peer and manager discussion" ((in 3923 reviews)); "I worked for the company for 10 years and my coworkers were all great people from management down to associates." ((in 1191 reviews)); "The salary was good and increased each year based off of the company's & individual performance." ((in 943 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 789 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1713 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1584 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 777 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 683 reviews)); "Long hours and promotability based solely on sales numbers versus focusing on every employee's individual strengths..." ((in 618 reviews))

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Verizon

Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)

Dan Schulman

2% approve of CEO

25% positive business outlook

Ratings by category

4.6

Compensation and benefits

4.4

Diversity & inclusion

3.8

Career opportunities

3.7

Work/Life balance

3.5

Culture & values

3.2

Senior management

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

137 reviews

1.0

Jun 13, 2022

I wouldn’t wish this remote job on anyone.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The benefit package is their biggest selling point for potential employees, it is the only thing they have going for them.

Cons

Everything outside of the benefits! They don’t train properly and forget about asking for extra help. They will pretty much hire anyone fully knowing at least half of the people will not make it through training. This is not an entry level job, I worked customer service for 10+ years with other companies, and never had such a horrible experience than with this company.

Verizon Response

The stellar benefits are definitely key perks of working at Verizon. Thank you for your additional feedback. We appreciate the insights and are always looking for ways to improve.

4.0

Jun 4, 2022

GREAT COMPANY!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules, wonderful benefits, lots of vacation and personal and sick time! Wonderful leadership. End of year bonus potential.

Cons

Supervisors vary -some great others not so much.

Viewing 85 - 87 of 137 Reviews

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Verizon reviews Verizon Customer Service Representative (CSR) reviews

Verizon

Verizon Customer Service Representative CSR reviews

Ratings by category

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I wouldn’t wish this remote job on anyone.

Recommended

GREAT COMPANY!

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