Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)
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Dan Schulman

2% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

137 reviews
1.0
Jun 2, 2022
Recommend
CEO approval
Business Outlook

Pros

A lot of resources are available to you

Cons

Training is supposed to be 13 weeks, actually only 2/3 then nesting which is basically just on the phones. You have to meet quotas which is literally sales. You get in trouble if you don’t offer an upsale on every call.

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Verizon Response
4y
Thank you for your review. We are always trying to improve the work culture at Verizon so we appreciate your feedback.
1.0
May 1, 2022
Recommend
CEO approval
Business Outlook

Pros

The time off is great

Cons

Management. Everything about their management team is flaw.

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Verizon Response
4y
Hello, thank you for your review. Having the top talent in management positions is imperative for our success. We appreciate you taking the time to share your feedback with us, as we are always looking for ways to improve.
Viewing 88 - 90 of 137 Reviews

Glassdoor has 38,154 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.