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Veterans United Home Loans

Engaged Employer

Veterans United Home Loans reviews

4.3

83% would recommend to a friend

(1,037 total reviews)
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Nate Long

89% approve of CEO

75% positive business outlook

Veterans United Home Loans has an employee rating of 4.3 out of 5 stars, based on 1,037 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Veterans United Home Loans employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Apr 13, 2024

DO NOT WORK HERE

Recommend
CEO approval
Business Outlook

Pros

Free soda (must enter at least 5 words but that is the only positive)

Cons

Most toxic horrible work environment ever. The culture they like to praise so much is only for a select few. Favorites are a big deal. If you aren’t a family member or best friend of someone in management you will be forced out if they have a friend or family member wanting a job there. You will meet your job requirements then they will come up with higher closing number. You meet those after working 60 hours a week. Then they up your numbers again and it’s IMPOSSIBLE to meet those numbers so you are let go. They will ask about your home life because they “care” and then use that information against you at work. Don’t expect to be able to take time off of work. I was admitted to the ICU and on a breathing machine and my supervisor is calling to ask when I was coming back in on a daily basis. When I finally got back to work (the day after I was discharged) I found I no longer had a way to earn money in my position as all of my LOs were reassigned. You complain to HR and they ignore you. All of the responses VU has given on here to poor reviews were they say they didn’t know something was going on or it seems to be an isolated incident and not indicative of the normal culture is a lie.

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Veterans United Home Loans Response
2y
We are sorry to hear that you had such a negative experience during the time you worked here that you couldn’t find any pros to list. We strive to always keep the employees’ best interests in mind, even when an employee is experiencing something in their personal life that keeps them from work. It sounds like your experience that brought you to Glassdoor to write this must have been really hard for you and it’s disappointing for us to hear that you did not experience the love and care during your time at VU that most employees experience. It's never our intention for someone to leave VU with a negative experience, but we wish you the best of luck in your next career.
3.0
Feb 19, 2024

A Rollercoaster Experience

Recommend
CEO approval
Business Outlook

Pros

The initial couple of years was great when business was good meriting a solid 4 out of 5 in my early days. A lot of perks and some of the coworkers are the best people I've worked with.

Cons

Not a competitive salary compared to the industry. What started as a "great place to work" took a big turn when the mortgage industry hit a rough patch. Back when things were booming, the company went on a hiring spree. But when the market started to struggle, instead of laying people off in one go, they began focusing a lot on performance. It felt like they were pushing people out, and the vibe at work changed completely. Employees frequently talked about it. Suddenly, you were left wondering if your desk would be the next one to clear out. They kept saying they wanted to keep people who really 'fit the culture,' So, after that, meetings with managers became more frequent, and there was absolutely no room for slip-ups. The place turned competitive in a way that just didn't feel right, and it's tough for me to say this. Normally, people get why layoffs happen, especially when times are tough. But by zeroing in on numbers and performance and people this way, there's an increase in stress and morale to go down. It's currently an instable work environment. Even some of the best folks got pushed out, who indeed, fit the culture. Again, some of the best people I've worked with! It's unfortunate.

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Veterans United Home Loans Response
2y
Thank you for taking the time to share your feedback as it provides us with valuable insights to improve our company culture and operations. We're sorry to hear your time at VU wasn't as positive as hoped. While the mortgage industry can have ups and downs, we remain dedicated to supporting our nation's Veterans and enhancing lives. We strive to maintain a supportive workplace culture, no matter the state of the industry. We regret if you didn’t fully experience this aspect of our culture and we wish you success in your future endeavors.
2.0
Sep 12, 2023

Not what it used to be

Recommend
CEO approval
Business Outlook

Pros

They have great insurance and benefits.

Cons

The company has middle and upper management that has no idea how to people manage. Instead of trying to support their employees and help them improve at their work - people are given a swift push out the door. There is no option for honest conversations with management or direct supervisors for fear they will use these conversations against you. The stress and anxiety suffered every day, not knowing if you will be the next empty desk in the cubical farm, is killing people. VU claims to be here for the Veterans they serve when in reality, they are here to push loans through at the end of the day, that NEVER should be approved just to meet their numbers. Meanwhile, if you are heard expressing frustrations or conflict, you are fired for "negative attitude" and not "upholding the values of VU" values which do NOT exist and have not existed for about 5 years. Additionally -- this is NOT a diverse or inclusive company. They align themselves with a Church in town that has outwardly spoken against the LGBTQ+ community. There is a whole "Faith" team that is Christian based. There is a lack of celebration company wide of "others" in our community.

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Veterans United Home Loans Response
2y
We take every review seriously and are disheartened by your words and experience. We’re sorry you didn’t feel supported by your leader as we strive to provide an environment where leaders can give and receive feedback openly. As you mentioned, we have a strict set of values on which we base our mission to enhance lives. We will continue to ensure our values are taken seriously at all levels, which includes a high regard for integrity and doing the right thing for our Veterans. We feel there is a disconnect between your experience and the efforts we have in place to work toward inclusion. Our Inclusion & Social Impact team is passionate about connecting employees on topics of diversity through small groups, employee resource groups, community efforts, educational programs, events, and discussion groups. Employees have many opportunities to share and learn from those around them if they choose to engage. We sincerely wish you well in your future endeavors.
Viewing 4 - 6 of 1,037 Reviews

Glassdoor has 1,181 Veterans United Home Loans reviews submitted anonymously by Veterans United Home Loans employees. Read employee reviews and ratings on Glassdoor to decide if Veterans United Home Loans is right for you.