Victoria's Secret reviews

3.4

57% would recommend to a friend

(13,142 total reviews)
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Hillary Super

71% approve of CEO

47% positive business outlook

Victoria's Secret has an employee rating of 3.4 out of 5 stars, based on 13,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Victoria's Secret employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

13K reviews
4.0
Aug 22, 2019

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Overall a great place to work - wonderful people.

Cons

A lot of internal changes from corporate that made the store’s lives difficult.

5.0
Jul 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Overall I had an amazing experience working at Victoria's Secret International. I started out as a freelance contractor and then they hired me full time. It's a huge company so I know people can have different experiences (I have talked to people who work there who did not have a good experience) but I loved my department and the people I worked with. People worked hard but it was not a high stress environment overall. I always had great managers and I found everyone on my immediate team and cross-functional teams were very supportive of one another. Aside from the people being great it's a great place for career development as well. If you want work on something personally, get assigned a specific project, or even want to work in a different department they're very good about making sure you are getting the most out of your experience and gain those opportunities. In the end I would say the pros are: 1) great culture 2) supportive coworkers 3) career development 4) great benefits

Cons

I really don't have any complaints. The only reason I left was because I was no longer passionate about what I was doing there and wanted to do something else with my career. The only con I can think of is that sometimes roles and responsibilities are not always clearly defined. It's important to take initiative in scheduling meetings and talking to your manager if you have any topics you want covered or want to present areas of opportunities because sometimes if you don't take the lead no one will. Also because the company is so big sometimes there can be a disconnect with senior level management. A lot of changes can be made at the senior level without understanding how that can affect people day to day so I think it's good to be open to change if you will work here and be aware of that.

1.0
Jun 26, 2019
Recommend
CEO approval
Business Outlook

Pros

(I work for Victoria's Secret Pink) - Great coworkers - Great discounts (30% for part-timers and 40% for full-timers, on top of 10 items of your choice for 50% off every quarter, a free outfit which consists of a knit top, a fleece top, and a bottom every quarter, and extremely discounted/free items at least once a month) - Customers are great sometimes

Cons

Sit down for this one. - Credit cards/"driving loyalty". If you don't do well with credit cards, stay far away from this company. Every training video, store meeting, and shift warm-up you have is going to be HEAVILY credit card based and just about nothing else. They essentially make store associates TRICK customers to opening up credit cards by offering a one-time transaction incentive discount IF they're approved, and if they aren't, no discount for that customer. This leads to A LOT of upset customers that we have to CONSTANTLY BEND RULES for, and then we're reprimanded for keeping the customer happy. - Upper level management (DM's and upward). Absolutely lazy with no work ethic, continues to critique and critique about every minute thing but doesn't tell you HOW to fix it. Allows their own children to receive their gratis offers because they can't fit into it themselves. - The "values" training/pro-shoplifting culture. Yep, you read that right, and have probably seen this on multiple reviews for this company. Go ahead and shoplift from any of our stores. We can do ZERO about it except file a "external known loss" form essentially stating a brief description about you, and if you happen to leave anything behind that you were planning on taking, a broad overview of those items. We cannot call mall security on you. We cannot call the cops on you. We cannot approach you saying "we saw you steal" or "give us our items back" but instead we have to continue to pester you if you need our assistance. I've never seen stolen merchandise returned, and have never heard of any criminal charges pursued from our location. - Some upper-level store management will listen to your complaints about other associates in the store and do absolutely nothing to resolve the problem - Some, if not all, members of SLT were given their positions due to favoritism or availability purposes ONLY, not because of the skill set they have (which a lot of the SLT have roles that are too elevated for the skill set they possess) - Been in my position for quite some time now, has still not seen the raise I was promised upon my promotion

Viewing 172 - 174 of 13,142 Reviews

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