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      Visual Comfort & Co.

      Engaged Employer

      Visual Comfort & Co. reviews

      2.7

      37% would recommend to a friend

      (112 total reviews)

      Joe Higgins

      35% approve of CEO

      34% positive business outlook

      Ratings by demographic groups

      Visual Comfort & Co. has an employee rating of 2.7 out of 5 stars, based on 112 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Visual Comfort & Co. employee rating is 22% below average for employers within the Manufacturing industry (3.5 stars).

      Reviews by job title

      112 reviews
      2.0
      Mar 22, 2025

      The 411

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEOs business model is brilliant, direct stores opening and growing rapidly each year to take as much market share as possible for every business channel. The future looks bright. With big investors such as Goldman Sachs’s and partnering with designers to slap a name brand on your product, equals winning. Vacation time as salary is self managed vs hourly accrued, good insurance, 401K, Paid sick leave, annual bonus, growth and hiring within. At the end of the day it’s a job that pays the bills, good benefits, growth within.

      Cons

      I stated the pros yes, what one truly wants in a job. However the following is just the straight up honest truth and will hopefully change a few hearts. Departments not fully staffed, overworked, training of hands on product is lacking. Customer Service on the wholesale level is the face of the company, and determines the success of a business, look at Amazon and Walmart. With the corporate feel, CS employee turnover rate is high, not properly trained, email responses speak to this. The top person in charge of CS micro manages, and is not a very nice person, fake, like a lot of the higher ups that smile in your face and you can see right through it, corporate America for you; fake! They don’t really care much about the individual employee and what they can bring to the table, even when shown on a daily basis, it doesn’t matter. There’s a small few executives, directors, and manager that are genuine and care. A lot of departments overworked, and understaffed. Pay is average depending on department, they like to pay industry minimums. Anonymous Employee surveyed encourage company engagement, the results speak to what I’ve stated. They claimed the survey results would result in change, I’ve not seen it - just stringing the W2 employees along as they do best The company has endured and went through a total merger and transition with historic brands in the lighting industry in the last 5 years or more. Competition has done the same, and following suit. So a lot of new faces on corporate side and direct sides businesses. The Direct Store staff is massive and many with job titles that sound good; but many are snobby, not authentic, and their title makes them feel entitled or something. There is a disconnect of communication between the two, corporate (wholesale) vs direct (store) and proper protocols need to be put into place. Customers are being sent all over the place for things they shouldn’t and it seems they just wing it. If a customer calls, the employee should know exactly who to send them too based upon communication and practices put into action by the company. But no they do the exact opposite, and lost touch in an important key business factor. Product Training and new product announcements for employees needs to improve. They’re behind in many key markets where competitors are ahead in terms of product and technology which negatively impacts business. A lot of staff likes to just do the minimum expected of them and blindly go about their work day with generic output!

      avatar
      Visual Comfort & Co. Response
      1y
      Thank you for taking the time to share such a detailed review. We appreciate your recognition of our growth strategy, benefits, and internal promotion efforts, as well as your candid feedback about areas for improvement. We are sharing your comments with our leadership team to better understand your concerns and review our internal processes. It is clear you care about the company and its potential, and we are grateful for your passion and transparency. We agree, our people are the driving force behind our success, and their experience matters. We hear your concerns about staffing, training, communication, and compensation. Over the past few years, we have experienced rapid growth which has supported our expansion into new markets. We recognize rapid growth can bring challenges—and we are committed to addressing them. Here are a few updates on our ongoing efforts: Customer Service and Training: We are prioritizing improvements in training and communication to better equip our teams and support our customers. Team Member Engagement: We value feedback and used the September 2024 engagement survey results to guide action plans. We are scheduled to have the next survey in September and we strongly encourage our Team Members to share their voices and help shape the future of Visual Comfort. Compensation and Benefits: We regularly evaluate compensation and benefits and remain committed to strengthening our Total Rewards strategy including benefits and compensation. Culture and Leadership: It is never our intent for anyone to feel undervalued or unheard. We strive to foster a culture of respect, and accountability and this starts at the top. Your feedback reminds us of the work still to be done, and we take this seriously. Feedback like yours helps us grow as a company and continue building a workplace we can all be proud of. Thank you again for sharing your perspective and for your belief in our potential. —Visual Comfort Leadership Team
      1.0
      Dec 11, 2024

      Executive failed to address race discrimination, creating an agonizing work environment.

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product selection is impressive and well-crafted.

      Cons

      Discrimination based on race was blatantly ignored, which made the job agonizing. Executives showed zero accountability for addressing serious concerns, leaving employees feeling unsupported and undervalued. Instead of fostering inclusivity, they seemed more focused on maintaining appearance than solving real problems. It was frustrating to see such disregard for fairness in a company that relies heavily on teamwork and collaboration.

      1.0
      Aug 4, 2024

      Overworked and Underpaid

      Warehouse operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Benefits -Clean Warehouse -Monday - Friday schedule -Some of my coworkers were very friendly and I enjoyed working with a great team.

      Cons

      -Micromanagement -Insane amount of mandatory overtime -Most of management. This is going to be very long. TLDR: Insane amount of overtime, HR and management cannot be trusted whatsoever. Creeps in other departments. Save whatever money you make here and apply to other places ASAP! The amount of work you do here does not equal your hourly pay at all. I genuinely feel like working here was a trap. I worked here for under a year, and you get used to seeing your coworkers quit within the first day, get fired or walk out. If you decide to work here, you will practically have no work/life balance at all. With the amount of Mandatory overtime, we have to work, you will rarely be able to take time off to even go to a doctor's appointment. Mandatory OT felt like punishment. Also, no time and a half unless you have to come in on Saturday! The point system is absurd, and you will be forced to use PSL if you are absent or have to leave early. A lot of my coworkers received write ups for small mistakes, and this is very much a "keep your head down" company. The department I worked in typically has a heavy work volume. We were often short staffed, and we were blamed for it. I was severely overworked, underappreciated, relied on too heavily and I had to pick up the slack every single day!! I felt as if I had to step up to be a pretend team lead rather than our actual team lead. My team seemed to trust me more than him. While I was employed here, I observed a lot of racist behavior from management. I've seen a lot of my black peers get fired, written up or drug tested for the smallest things that weren't their fault to begin with. All of the examples I am going to list here are situations with my black coworkers. One woman received write ups constantly for no reason at all and management seemed to enjoy seeing her cry. Evil behavior. Eventually, she was fired after a year for allegedly not having enough PSL. One man was written up for being on his phone outside DURING HIS BREAK. Another instance is of another man who was in a shaky forklift prior to driving it and was blamed when said forklift had issues. He was scolded by one manager, drug tested, allegedly this manager was "shocked" when my coworker passed the drug test. Mind you, this is an older man we're talking about. That is discrimination. I've heard a lot of terrible things about this manager, and he needs to be investigated immediately. Everyone is either scared or tries to ignore him. If he is one of the faces of the company, he needs to be held accountable for these actions. This behavior cannot go on any longer. Beware of the Shipping department and its creepy men!! One man in particular would always watch me from a distance, call out my name and ask for me when I was absent. He has also said multiple sexual comments to my face. I felt unsafe bringing this situation the HR manager because I suspect she relies on one of the managers to make a decision for her and will stick beside him no matter what. Per the google reviews for the Greer location, the HR manager also has a very nasty attitude, yet she has been in HR for 30+ years...? The only "Visually Comforting" thing about this place is the back of the warehouse. I will be staying far away from this location and never looking back.

      Viewing 10 - 12 of 112 Reviews
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      ReviewsVisual Comfort & Co. reviews

      Glassdoor has 119 Visual Comfort & Co. reviews submitted anonymously by Visual Comfort & Co. employees. Read employee reviews and ratings on Glassdoor to decide if Visual Comfort & Co. is right for you.