Volusion reviews

3.1

47% would recommend to a friend

(315 total reviews)
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Troy Pike

50% approve of CEO

36% positive business outlook

Volusion has an employee rating of 3.1 out of 5 stars, based on 315 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Volusion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

315 reviews
1.0
May 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Having e-commerce on your resume. Learning about all the other awesome e-comm platforms out there. Free Snacks and other food. There are a few people in the Culture and Sales department that are loyal and seem to genuinely care. (Emphasize few and not management) Tech Culture Perks (ping pong, tacos, etc)

Cons

- Recently changed the commission structure that absolutely reduces what the top 20% make while increasing the bottom 50%... No really... - It's actually good that the company is 15+ years old... but so is the software. - Quickly becomes apparent you are selling the inferior products while upper management scrambles to figure out how to stay relevant. - Sales Management is struggling to engage the sales floor. Poor planning, training, and mentoring have ill equipped good people to do one of the hardest jobs in the company. - A stagnant energy and divisive culture exist between the two sales teams, again mainly due to a lack of strategy (seating charts, competitions, small and large team building events, compensation structure, on and on). While they do a small variation on all the things mentioned above it is the unstrategic way that they are implemented. - Senior Sales Management; does not believe in celebrating victories if you are not at goal, has a 'tried something 5 years ago and it didn't work so it won't work now' philosophy that is stifling the team's moral... MOST importantly they have not learned that all they need to learn is what motivates the individual and using that to inspire them to align with the overall goals of the company. - Don't just read the sales reviews, read the developers as well. You will see that the software is a monster that could rival Dr. Frankenstiens. - A sales manager who is 10-15 min late a couple times a week and wonders why attendance and tardiness is a problem. - Ideas are met with an indignance and an outright attitude, that is unless they align with what is already in mind. - Bad and outdated sales policy/rules of engagement that encourage lead poaching and interoffice strife. They have somehow convinced themselves that it is about the client when in reality it is about making sure they get signed up before they see a superior product. Unless you think it is a good practice, and as a consumer yourself, enjoy being called by 3-4 different sales reps over the weekend (Fri, Sat & Sun)? - Because of how old the software is and the way it was foundationally designed there are simply things it cannot do. The app-based platform is the way of the future. The sales team basically just feeds the meat grinder of cancellations which really makes Customer Support super happy. - Horrible delivery of critical conversations. This literally happened; we had a meeting with multiple managers, one delivered a message and left while giving the 'floor' to the other manager. This manager simply packed up and gave the indication meeting is over, then promptly delivers the CRITICAL policy change over chat... If you need a minute to process I understand... - Does not know how to effectively/when to use discipline, and struggles to retain control over the negative effect this has had.

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Volusion Response
9y
Hello, Thank you for sharing your concerns. We have shared in company wide meetings and now in recent press releases that the Volusion platform is getting an upgrade. Our CEO recognized the need for a better version of the software and we are making it happen. The new platform is currently in beta and the change will not happen overnight; however, we are on the right path to deliver a better ecommerce platform to our merchants. We encourage you to follow company announcements in order to stay abreast of all of the product improvements that are underway. Regarding the sales department, 90% of sales team members are participating in our weekly employee survey, which measures employee satisfaction in a range of areas. “Relationship with Managers” is one of the highest scoring metrics on the team. The bonus plan was changed to reward everyone on a per deal basis. This change ensures that all reps are rewarded for each deal sold; the better a rep's attainment, the more money received per deal closed. We are also happy to report that we now have a dedicated trainer for the Support and Sales team. We encourage you to speak with your manager to help restore your confidence and resolve your concerns. We want to ensure that Volusion is a great place to work for all of our employees!
2.0
May 30, 2016

Feels like a sinking ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There's some really great people working here.

Cons

I used to really like working here. Then a bunch of people where laid off/fired and the company was restructured. Since then, there have continued to be changes that don't really seem to make sense. I think the CEO might just be trying new things but it makes for an extremely tumultuous environment. It feels like at any second, something else crazy is going to happen.

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Volusion Response
10y
Thank you for your feedback. The organizational restructuring was implemented after lengthy and careful deliberation. Ultimately, the changes that have taken place enable the company to have more efficient communications, tighter alignment across teams, and enhanced service levels for our customers.
2.0
Sep 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Typical tech stuff: Ping pong, ice cream, some social activities. There was a lot of talent here at some point and to a degree there still is. There are some really cool technologies being used here.

Cons

You'll need to eat a lot of ice cream to fill the hole that management rips in your soul. A little over the top but there's some truth here. There are people that work(ed) very hard here whose efforts went largely unnoticed while people that arrive and 10 and leave at 5 were promoted. I'm talking people that regularly worked 50-60 hours (or more), did overnight releases when we were trying to get the sails lifted...etc... Raises seemed to bear no resemblance to contribution. Bonus goals were rarely met. There were many folks that cared enough to give their opinions and present their ideas. I saw many of these people berated and dismantled in from of their peers in truly immature and insecure displays. Furthermore, I heard former employees berated publicly in front of new employees. Incredibly poor management and unprofessional. And this wasn't by junior management, I"m talking the CTO and PM leadership. Newbs learn quickly: There are a couple of people that are allowed to make real decisions here. Perhaps they will take some of your ideas and claim them as their own, but you won't get credit. If you speak up too much, you will be marginalized. Just keep your head down and write code and come in at 10 and leave at 5 because nobody will care if you do that (just please don't quit!!!). It's pretty crazy bipolar. Junior devs pick up this attitude from leadership and think it's ok to act this way towards others. The PM group on Mozu lost 3 PM's in one week because of abject anger towards their boss. They actually had to put in middle management just so less PM's would quit. A couple of weeks later 4 devs left on the same day. A huge wave of people have been on the way out here, even folks with significant "stock options" that they are dumping. That should speak volumes. I think they have managed to stop the bleeding somewhat...but seriously...there are good jobs out there where you will be treated with common respect and even rewarded for putting forth real effort. It's also crazy noisy, very dark, and you have basically no personal space. It feels like you are working in a sweatshop. I didn't think it was so bad until I started working in the light again. O sweet sweet daylight...I missed you. Finally, HR is terrible. They purposely avoid the dev area at all costs. I think the main reason is plausible deniability: "Hey we didn't know!!!"...right. And who is going to pursue HR and complain when they know they'll be drummed out the door. So instead of talking about issues people just find another job and get outta there. In addition, people who gave notice were often walked immediately, which often felt borderline vindictive. This resulted in even managers telling employees not to let anybody know about their pending departure until the last possible moment, cause who knows what will happen. Serious trust issues at this place.

Viewing 13 - 15 of 315 Reviews

Glassdoor has 325 Volusion reviews submitted anonymously by Volusion employees. Read employee reviews and ratings on Glassdoor to decide if Volusion is right for you.