Is WM a good company to work for as a Operations Manager?

Operations Manager professionals working at WM have rated their employer with 3.2 out of 5 stars in 36 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Operations Manager Jobs at WM now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at WM .

Does WM pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at WM with 3.2 out of 5 stars based on 36 anonymously submitted employee reviews. This is 11.8% worse than the company average rating for salary and benefits. Find out more about Operations Manager salaries at WM.

How happy are Operations Manager professionals working at WM?

67% of Operations Manager employees at WM would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Operations Manager professionals have also rated WM with a 2.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 581 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 380 reviews)); "Great people and company to work for" ((in 186 reviews)); "There is a great culture here." ((in 82 reviews)); "Good work/life balance provided there" ((in 72 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 270 reviews)); "Long hours and lots of labor" ((in 147 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 89 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 67 reviews)); "No training, must sit next to someone who is a regular paid employee and hope they know how to train you." ((in 51 reviews))

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WM

WM Operations Manager reviews

3.2

67% would recommend to a friend

(36 total reviews)

James C. Fish, Jr

97% approve of CEO

66% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.7

Career opportunities

3.4

Culture & values

3.2

Compensation and benefits

2.6

Senior management

2.0

Work/Life balance

Operations Manager employees have rated WM with 3.2 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Operations Manager professionals have a good working experience there. WM is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

36 reviews

4.0

Mar 19, 2025

Great company

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Good company benefits and focuses,

Cons

Bad implementation and parts of leadership, opportunity for growth through relocation.

WM Response

We value all feedback and love to hear recommendations on how to best provide a more positive work experience. Thank you for your continued service!

5.0

Jan 15, 2025

Great company

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits and company vehicle

Cons

Long hours and thankless job

WM Response

Thank you for your great five-star review, and for your service! We’re committed to offering our employees an environment they can thrive in. We are happy to hear about your positive experience while working for WM.

4.0

Sep 14, 2024

Long time employee

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Work from a district office level is great

Cons

Cooperate retention of lower level management, route management job expectationcy in the south is less than two years no support

WM Response

Thank you for taking the time to write a review. We value all feedback and continually strive to ensure we are providing our employees with an environment they can succeed in.

Viewing 7 - 9 of 36 Reviews

Jobs at WM

Senior Operations Manager

District Operations Manager

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