Is WM a good company to work for as a Operations Manager?

Operations Manager professionals working at WM have rated their employer with 3.2 out of 5 stars in 36 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Operations Manager Jobs at WM now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at WM .

Does WM pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at WM with 3.2 out of 5 stars based on 36 anonymously submitted employee reviews. This is 11.8% worse than the company average rating for salary and benefits. Find out more about Operations Manager salaries at WM.

How happy are Operations Manager professionals working at WM?

67% of Operations Manager employees at WM would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Operations Manager professionals have also rated WM with a 2.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 580 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 385 reviews)); "Great people and company to work for" ((in 186 reviews)); "There is a great culture here." ((in 79 reviews)); "Work life balance is good" ((in 67 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 269 reviews)); "Long hours and maybe weekends" ((in 140 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 91 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 62 reviews)); "Favoritism has been noticed and if you don’t play their game then you will just be one of the flock." ((in 45 reviews))

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WM

WM Operations Manager reviews

3.2

67% would recommend to a friend

(36 total reviews)

James C. Fish, Jr

97% approve of CEO

66% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.7

Career opportunities

3.4

Culture & values

3.2

Compensation and benefits

2.6

Senior management

2.0

Work/Life balance

Operations Manager employees have rated WM with 3.2 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Operations Manager professionals have a good working experience there. WM is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

36 reviews

1.0

Dec 22, 2025

You're an "Ops Manager" but not really....

Operations manager

Recommend

CEO approval

Business Outlook

Pros

*Okay-ish salary right after college for the industry *Manager title on your resume *Opportunity to transfer to a different department IF your current manager allows it.

Cons

*The company doesn't keep up with industry standard pay. Search the average salaries for an Operations Manager at WM versus elsewhere. *Upper management doesn't value employee loyalty or their sacrifice. Served 1 year or 5 years, bye bye. *Challenge the status quo? Good luck. They will see it as a threat to their toxic office practices and figure out a way to put you on the chopping block. *In addition to hiring and retaining accident/safety event prone and mentally unstable individuals, the company portrays Operation Managers as "dispatchers" giving the impression you have no authority, and of course you are treated as such. *You will, on occasion, be looked down upon by both drivers and upper management.

WM Response

6mo

Thank you for sharing your honest feedback with us. We really appreciate you speaking up, and we’re sorry that your experience hasn’t been what you hoped for. Your thoughts help guide us as we work to create a more supportive, positive environment for everyone here.

3.0

Dec 20, 2025

.

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Good pay for the industry

Cons

Long days and weekends. No family time

WM Response

6mo

Thanks for being open with us. I’m sorry to hear that your experience hasn’t been what you expected. We want to make sure everyone feels supported and see a clear path forward, so your feedback is really helpful as we work on improving. We appreciate you sharing this and are committed to making things better.

3.0

Aug 10, 2025

WM- OM

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Quarterly Bonus Stock Plan They pay for continued education Unlimited PTO

Cons

No work life balance Working 24/7 Political Low pay

WM Response

11mo

Thank you for your review. We are sorry to hear that your experience with us has not been a completely positive one. We value all feedback from our employees and love to hear recommendations on how to best provide a more positive work experience.

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