Is WM a good company to work for as a Dispatcher/Router?

Dispatcher/Router professionals working at WM have rated their employer with 3.8 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Dispatcher/Router Jobs at WM now and start preparing for your job interview by browsing frequently asked Dispatcher/Router interview questions at WM .

Does WM pay Dispatcher/Router employees well?

Dispatcher/Router professionals rate their compensation and benefits at WM with 4.4 out of 5 stars based on 16 anonymously submitted employee reviews. This is 20% better than the company average rating for salary and benefits. Find out more about Dispatcher/Router salaries at WM.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 575 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 391 reviews)); "Great people and company to work for" ((in 177 reviews)); "There is a great culture here." ((in 79 reviews)); "work life balance is good" ((in 67 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 263 reviews)); "Long hours and lots of labor" ((in 146 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 88 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 49 reviews))

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WM

WM Dispatcher/Router reviews

3.8

72% would recommend to a friend

(16 total reviews)

James C. Fish, Jr

100% approve of CEO

97% positive business outlook

Ratings by category

4.4

Compensation and benefits

4.2

Work/Life balance

3.9

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.4

Senior management

Router/Dispatcher employees have rated WM with 3.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Router/Dispatcher professionals have a good working experience there. WM is rated in line with the average (within 1 standard deviation) by Router/Dispatcher professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

4.0

Feb 7, 2023

Top 100 company

Dispatcher/router

Recommend

CEO approval

Business Outlook

Pros

Great to work with in getting a better understanding of logistics and corporate

Cons

lack of value in each individual employee

WM Response

Thank you for taking the time to leave a review. We value all feedback and continually strive to ensure we are providing our employees with an environment they can succeed in.

4.0

Jan 26, 2023

Solid company overall but does have faults

Dispatcher/router combo

Recommend

CEO approval

Business Outlook

Pros

The benefits overall make it worthwhile and the fact that this position is a Monday through Friday position with options to work on Saturday. The pay is fair enough depending on the role you play. Depending on the office you are in there may or may not be an abundance of overtime.

Cons

They will pigeon hole their good employees and only with the threat of quitting will they then throw everything at them to keep them. They do burn out the good ones and very little thanks comes their way. Slackers seem to skate by and only when it’s overwhelming obvious do they take action. Favoritism has been noticed and if you don’t play their game then you will just be one of the flock. In dispatch it’s hard to move up since the management level positions are so few and rarely do they leave to make room.

WM Response

Thank you for taking the time to leave such detailed feedback. We are sorry to hear that your experience working at WM has not been completely positive. We value all feedback from our employees and love to hear recommendations on how we can cultivate a more positive work experience.

5.0

Nov 17, 2022

WM Employment

Dispatcher/router

Recommend

CEO approval

Business Outlook

Pros

Work from home, job security

Cons

Advancement options are limited for work from home

WM Response

Thank you for your great review. We’re committed to offering our employees an environment they can thrive in. We are happy to hear about your positive experience while working for WM.

Viewing 4 - 6 of 16 Reviews

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WM Dispatcher/Router reviews

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Top 100 company

Solid company overall but does have faults

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