Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,272 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (163) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 574 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 392 reviews)); "Great people and company to work for" ((in 180 reviews)); "There is a great culture here." ((in 80 reviews)); "Good work/life balance provided there" ((in 71 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 269 reviews)); "Long hours and lots of labor" ((in 141 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 90 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 65 reviews)); "Waste management is 1 big stress." ((in 44 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(4,016 total reviews)

James C. Fish, Jr

74% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WM has an employee rating of 3.5 out of 5 stars, based on 4,016 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews

4.0

Dec 30, 2023

Great company, understanding management, and great benefits

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits are pretty good. Health, dental, vision, 401k, HSA match, plus many other benefits. The management I worked with was super helpful and understanding. Pay was decent at $15.60 per hour, and annual raises based on performance.

Cons

Coming back from leave (I was on maternity leave at one point, and then FMLA for family issues another time) can be a hassle. The insurance company and WM don't communicate well with one-another. One will tell you one thing, and the other will tell you something completely different. So, at one point it took me 4 months of being in limbo, and accidentally fired, for them to get things corrected and get me back to work. The lack of communication from one manager to another, and sometimes from management to employees, would be a bit rough. But I think that's what happens when you work remotely.

WM Response

2y

Thank you for taking the time to leave such an in-depth review. We value all feedback from our employees and love to hear recommendations on how to best provide a more positive work experience.

5.0

Dec 11, 2023

Great

Router/dispatcher

Recommend

CEO approval

Business Outlook

Pros

Work from home. Women centered

Cons

Out of date routing systems

WM Response

2y

Thank you for your great five-star review. We’re committed to offering our employees an environment they can thrive in. We are happy to hear about your positive experience while working for WM.

2.0

Dec 6, 2023

unethical & dishonest leaders but pay is above average

Sales account manager

Recommend

CEO approval

Business Outlook

Pros

Pay is good when service issues are controlled

Cons

Disconnection among management, poor internal communications, negative, high stress environment

WM Response

2y

Thank you for your many years of service and for taking the time to express your concerns. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams. The key to our success is our people, and we continue to make strides in providing the best work experience possible.

Viewing 640 - 642 of 4,016 Reviews

Jobs at WM

Analytical Billing Representative

Analytical Billing Representative

Manager, Application Support

Manager, Billing Quality and Process Improvement

Production Specialist - 1st Shift & Benefits Day 1

WM

WM reviews

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Ratings by demographic groups

Reviews by job title

Great company, understanding management, and great benefits

Great

unethical & dishonest leaders but pay is above average

Jobs at WM

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