Is WM a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at WM have rated their employer with 2.9 out of 5 stars in 263 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at WM now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at WM .

Does WM pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at WM with 2.4 out of 5 stars based on 263 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at WM.

How happy are Customer Service (CSR) professionals working at WM?

59% of Customer Service (CSR) employees at WM would recommend their employer to a friend. This rating has increased by 59% in the past 12 months. Customer Service (CSR) professionals have also rated WM with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.3 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (136) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (47) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 564 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 396 reviews)); "Great people and company to work for" ((in 181 reviews)); "There is a great culture here." ((in 82 reviews)); "Good work/life balance provided there" ((in 70 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 273 reviews)); "Long hours and lots of labor" ((in 143 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 90 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 43 reviews))

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WM

WM Customer Service (CSR) reviews

2.9

59% would recommend to a friend

(263 total reviews)

James C. Fish, Jr

62% approve of CEO

53% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.3

Culture & values

3.0

Career opportunities

2.9

Senior management

2.7

Work/Life balance

2.4

Compensation and benefits

Customer Service (CSR) employees have rated WM with 2.9 out of 5 stars, based on 263 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. WM is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

4.0

Sep 19, 2013

Inside Sales Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great work environment, excellent benefits, open door policy, provided excellent on the job training. Commission. Work hours. Like family.

Cons

Some micro managing. Outsourcing. No bonuses. Could show employees more appreciation by increasing raising being that this company is worth over 15 billion dollars. Some favoritism. Fuel charge and environmental fees is a way to nickel and dime the customers. Pay/raises were horrible if you are not in Sales.

2.0

Jun 4, 2013

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, schedule, Company growth, freedom

Cons

behind the times, too much human error in all departments, flawed processes that need addressed.

3.0

May 5, 2013

Changing for the worse...

Account manager

Recommend

CEO approval

Business Outlook

Pros

Strong learning potential, committed to environmental excellence,

Cons

Sales direction based purely on increasing the average price per customer, leadership lacks direction

Viewing 250 - 252 of 263 Reviews

Jobs at WM

Account Success Representative

Call Center Customer Service Representative

Sales Retention Account Associate - Plymouth, MI

Supervisor, Inside Retention - Lewisville, TX

Customer Call Center Representative

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WM

WM Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Inside Sales Representative

Account Manager

Changing for the worse...

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