Is WM a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at WM have rated their employer with 2.9 out of 5 stars in 263 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at WM now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at WM .

Does WM pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at WM with 2.4 out of 5 stars based on 263 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at WM.

How happy are Customer Service (CSR) professionals working at WM?

59% of Customer Service (CSR) employees at WM would recommend their employer to a friend. This rating has increased by 59% in the past 12 months. Customer Service (CSR) professionals have also rated WM with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.3 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 575 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 391 reviews)); "Great people and company to work for" ((in 177 reviews)); "There is a great culture here." ((in 79 reviews)); "work life balance is good" ((in 67 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 263 reviews)); "Long hours and lots of labor" ((in 146 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 88 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 49 reviews))

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WM Customer Service (CSR) reviews

2.9

59% would recommend to a friend

(263 total reviews)

James C. Fish, Jr

62% approve of CEO

53% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.3

Culture & values

3.0

Career opportunities

2.9

Senior management

2.7

Work/Life balance

2.4

Compensation and benefits

Customer Service (CSR) employees have rated WM with 2.9 out of 5 stars, based on 263 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. WM is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

5.0

Jul 15, 2026

Great company to work for with no downsides

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

None at all overall good

4.0

Jun 27, 2026

Strong onboarding and learning, but pay is low

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great support with onboarding. Remote work. A lot of opportunities for learning.

Cons

Low pay. Market Area Differential (MAD) training is extremely weak in comparison to new hire training. a

WM Response

Thank you for opening up about your experience. We know it's not always easy to say when things feel off but we are grateful for everything you bring to the team. Finding a good balance between work and life is something we truly care about and we are working hard to make sure our team feels supported and not just keeping up, but thriving - and your voice helps guide that work.

3.0

May 18, 2026

Strong support for growth, but focus on metrics hinders service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent benefits. Lots of guidance and help to get you to where you want to be and grow within the company

Cons

Too much emphasis on AHT and not successfully servicing the customers on time. wm.com website could use some improvement so that customers can do a lot of their requests they call in for Online!

WM Response

1mo

Thanks so much for taking the time to share your experience - we know that kind of honesty takes effort, and it really matters to us. We're always listening and working to make WM a place where people feel supported and set up to succeed.

Viewing 1 - 3 of 263 Reviews

Jobs at WM

Account Success Representative

Digital Sale Support Representative

Call Center Customer Service Representative

Supervisor, Inside Retention - Lewisville, TX

Senior Manager - Customer Onboarding

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WM Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company to work for with no downsides

Strong onboarding and learning, but pay is low

Strong support for growth, but focus on metrics hinders service

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