Is WM a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at WM have rated their employer with 2.9 out of 5 stars in 263 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at WM now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at WM .

Does WM pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at WM with 2.4 out of 5 stars based on 263 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at WM.

How happy are Customer Service (CSR) professionals working at WM?

59% of Customer Service (CSR) employees at WM would recommend their employer to a friend. This rating has increased by 59% in the past 12 months. Customer Service (CSR) professionals have also rated WM with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.3 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 587 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 386 reviews)); "Great people and company to work for" ((in 184 reviews)); "There is a great culture here." ((in 81 reviews)); "Good work/life balance provided there" ((in 71 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 273 reviews)); "Long hours and lots of labor" ((in 146 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 87 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 63 reviews)); "No training, must sit next to someone who is a regular paid employee and hope they know how to train you." ((in 50 reviews))

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WM Customer Service (CSR) reviews

Item: WM
Rating: 2
Author: Customer Service Representative

2.9

59% would recommend to a friend

(263 total reviews)

James C. Fish, Jr

62% approve of CEO

53% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.3

Culture & values

3.0

Career opportunities

2.9

Senior management

2.7

Work/Life balance

2.4

Compensation and benefits

Customer Service (CSR) employees have rated WM with 2.9 out of 5 stars, based on 263 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. WM is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

2.0

Jan 16, 2009

Considering working from Waste Management, think twice?

Account manager

Recommend

CEO approval

Business Outlook

Pros

Strong financially-backed company. Good benefits program after meeting certain time period. Was proud to work for WM when I first started.

Cons

Very corporate driven atmosphere without much consideration of individual market areas. Decision making process is handled primarily from upper management.

2.0

Jul 20, 2008

Waste Management is a Waste

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fellow employees are very friendly. Benefits are good. Hours are decent. The atmosphere was one of comraderie and helpfulness. If it were not for OTHER factors, I would still be there. The benefits were good compared to what I have now. The retirement benefits were REALLY good. Fully vested at the start. It was close to home, and the working hours were good. A rather laid-back office atmosphere promoted good working relationships with most of the employees. Past management went out of their way to show and demonstrate appreciation for a job well done, and a willingness to promote growth.

Cons

LARGE corporate structure. Offices all across the country, and trying to make them ALL function the same, regardless of individual areas situations and requirements. Uses a strict and stringent customer service monitoring tool in the hopes of acheiving a VERY high level of customer service satisfaction, but it is almost impossible for employees to acheive the level they strive for and get the job done. Employs J.D. Powers surveys as a guage of customer satisfaction, and does not take the complete picture into account.

Viewing 262 - 263 of 263 Reviews

Jobs at WM

Account Success Representative

Digital Sale Support Representative

Call Center Customer Service Representative

Supervisor, Inside Retention - Lewisville, TX

Fleet Management Trainee

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