Is WTW a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at WTW have rated their employer with 3.9 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of WTW employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at WTW now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at WTW .

Does WTW pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at WTW with 3.7 out of 5 stars based on 58 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at WTW.

What are the top reviewed jobs at WTW?

Analyst (405) , Actuarial Analyst (276) , Senior Associate (235) , Consultant (198) , Director (195) , Associate (182) , Customer Service Representative (158) , Business Analyst (148) , Associate Director (131) , Senior Analyst (131) , Senior Consultant (124) , Lead Associate (123) , Intern (107) , Senior Advisor (99) , Customer Service Representative (CSR) (86)

What are the pros of working at WTW according to real employee reviews?

"Great people and very knowledgeable" ((in 779 reviews)); "Some good benefits including private health care and the ability to pick and chose your flex benefits." ((in 494 reviews)); "It's a great company to gain experience and have good work / life balance." ((in 480 reviews)); "only job satisfaction and great colleagues (not boss)" ((in 386 reviews)); "Great teams to work with and seniors are very transparent." ((in 211 reviews))

What are the cons of working at WTW according to real employee reviews?

"Management is poor in terms of communicating to employees leading to lack of team moral and motivation." ((in 297 reviews)); "I am busy on very heavy job but get very low salary increase every year." ((in 257 reviews)); "Long hours (I'm writing this parenthesis because Glassdoor requires at least 20 words on this comment)" ((in 156 reviews)); "No training which can be difficult for those who do not prefer "trial by fire" technique" ((in 132 reviews)); "work experience is directly related to your direct manager" ((in 118 reviews))

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WTW

WTW Customer Service Representative CSR reviews

3.9

77% would recommend to a friend

(58 total reviews)

Carl Hess

80% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.7

Compensation and benefits

Customer Service Representative (CSR) employees have rated WTW with 3.9 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. WTW is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

58 reviews

1.0

Apr 25, 2025

Bad Management from TL to OM and SOM.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good salary with good benefits

Cons

No career growth and poor management.

5.0

Mar 23, 2025

Great remote job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good pay, work from home, tons of training provided.

Cons

If you don't like providing customer support and taking calls, this is not the job for you

5.0

Mar 2, 2025

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits and pay is okay

Cons

Not enough raises. Was there for eight years and only got two raises.

Viewing 7 - 9 of 58 Reviews

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WTW Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Bad Management from TL to OM and SOM.

Great remote job

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