Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2139) , Sales Assistant (450) , Customer Assistant (431) , Shop Assistant (320) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (103) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Very Flexible and very good pay" ((in 1010 reviews)); "Good benefits and flexible with hours" ((in 556 reviews)); "Pretty nice staff and nice to help out people" ((in 484 reviews)); "Staff are friendly and nice" ((in 419 reviews)); "Colleagues were friendly and helpful" ((in 334 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 588 reviews)); "Managers are rude and demanding" ((in 457 reviews)); "sometimes hours are long and boring" ((in 277 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 120 reviews)); "Hard to get holiday :(" ((in 75 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , New York , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

67% would recommend to a friend

(8,777 total reviews)

Jason Tarry

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.7

Compensation and benefits

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Jan 21, 2020

Underpaid and Overworked

Manager

Recommend

CEO approval

Business Outlook

Pros

Partnership ethos is fantastic, the team really pull together to get work done. Discount.

Cons

The Deputy Branch Managers I worked for quickly demotivated me to a level i'd never experienced before. I was successful in my previous post, and am also doing well in my new post. Working shifts combined with performing the supermarket assistant role because hours are never planned correctly meant I was soon criticised for not managing my own time, or making the wrong selfish decision. I think it is a mental health hell in a management role.

3.0

Jan 9, 2020

One of the better retailers, but still a crappy retail job.

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Generally treated with a bit more respect by managers than other retailers. You have a far better chance of your voice and opinion being heard than other retailers. Newer managers are very involved on the shopfloor and will do the job with you. There's an annual bonus, although in recent years it has gotten smaller and there's an increasing chance of it being taken away altogether.

Cons

Constantly understaffed. When someone leaves, they're not replaced. The hours just disappear. Customers are often very entitled and managers often give in to their ridiculous demands because customer service is more important than staff loyalty. Holiday requests are rejected 50% of the time. Managers often contradict each other so no matter what you do, you're probably doing it wrong. Older/longer serving managers will hide in the back rooms while you do all of the work. But they'll still take all of the credit.

4.0

Dec 19, 2019

Great company to work for but has gone downhill in recent years

Assistant customer service manager

Recommend

CEO approval

Business Outlook

Pros

Discount in both Waitrose and John Lewis Internal Progression 2 weekends off per month Excellent training material

Cons

The pay is higher in similar retail environments When understaffed, hours can be very long Monthly promotional changeover is outdated Senior management aren't always present when needed

Viewing 685 - 687 of 8,777 Reviews

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Supermarket Assistant

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Night Replenishment, Supermarket Assistant

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Waitrose

Waitrose reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Underpaid and Overworked

One of the better retailers, but still a crappy retail job.

Great company to work for but has gone downhill in recent years

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