Is Wawa a good company to work for as a Shift Manager/Customer Service Associate?

Shift Manager/Customer Service Associate professionals working at Wawa have rated their employer with 4.0 out of 5 stars in 110 Glassdoor reviews. This is a higher than average score with the overall rating of Wawa employees being 3.7 out of 5 stars. Search open Shift Manager/Customer Service Associate Jobs at Wawa now and start preparing for your job interview by browsing frequently asked Shift Manager/Customer Service Associate interview questions at Wawa .

Does Wawa pay Shift Manager/Customer Service Associate employees well?

Shift Manager/Customer Service Associate professionals rate their compensation and benefits at Wawa with 4.2 out of 5 stars based on 110 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Shift Manager/Customer Service Associate salaries at Wawa.

What are the top reviewed jobs at Wawa?

Customer Service Associate (996) , CSA - Customer Service Associate (237) , Customer Service Representative (199) , Cashier (174) , Associate (140) , General Manager (135) , Sales Associate (125) , Fuel Associate (89) , Night Supervisor (89) , Sales Associate/Cashier (83) , Customer Service Supervisor (82) , Shift Manager (80) , Assistant General Manager (78) , CSA (71) , Customer Service (66)

What are the pros of working at Wawa according to real employee reviews?

"Great benefits and the stock option is great to build wealth" ((in 510 reviews)); "Good pay for spending 99% of my time making sandwiches or being on register." ((in 477 reviews)); "Hours are flexible and if you work there for a year and are over 21 you can get stock and a 401k." ((in 216 reviews)); "Typically the people you work with are all great people and the company does not support an abusive environment from customers." ((in 176 reviews)); "Great coworkers who are willing to teach you" ((in 143 reviews))

What are the cons of working at Wawa according to real employee reviews?

"management is poor and clueless" ((in 293 reviews)); "Some managers can be bad or tough to work with." ((in 175 reviews)); "If you are trying to move up in the company there is no work/life balance." ((in 84 reviews)); "Way too much favoritism here" ((in 69 reviews)); "Upper management does not care about employees because as long as they are meeting budget to get their bonuses then why care if your understaffed" ((in 48 reviews))

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Wawa

Wawa Shift Manager/Customer Service Associate reviews

4.0

88% would recommend to a friend

(110 total reviews)

Chris Gheysens

81% approve of CEO

50% positive business outlook

Ratings by category

4.3

Career opportunities

4.2

Diversity & inclusion

4.2

Compensation and benefits

3.6

Senior management

3.5

Culture & values

3.4

Work/Life balance

Shift Manager/Customer Service Associate employees have rated Wawa with 4.0 out of 5 stars, based on 110 company reviews on Glassdoor. This indicates that most Shift Manager/Customer Service Associate professionals have a good working experience there. Wawa is rated in line with the average (within 1 standard deviation) by Shift Manager/Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

110 reviews

4.0

Oct 17, 2013

Decent Company and Great Employees

Shift manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good pay. Provide good food and service.

Cons

Management is in constant rotation and so is store setup. Hard to have a create a good working relationship or create a good work flow.

2.0

Oct 16, 2013

Went from good to bad very quickly

Shift manager

Recommend

CEO approval

Business Outlook

Pros

I have worked at Wawa for almost 3 years and was promoted to Shift Manager very quickly. I made my aspirations for higher management clear and I have been training for the interview. Still making $9 an hour, even though I have been told I am one of the most invaluable workers they have at the store. They start you with OK pay - $8.50-$9/hour is competitive... for places hiring high school kids. Offer a wide variety of benefits and associate help programs. Weekly pay is a definite pro compared to bi-weekly from most other companies. Very regimented scheduling and staffed employees ensures associates as many hours as they can handle.

Cons

The shifts are terrible. You are limited to three options, one being overnights, and working a 38 hour work week while going to college makes me less than $300 a week. The company puts insurmountable amounts of stress on regular part time associates to do their job and do it well or else. The hiring process is very exclusive and very limited, therefore making it extremely difficult to request off whenever you want. They treat the Shift Managers like they are still the low workers on the totem pole. Though the potential to move up quickly is possible and I have seen it, there are still many others who work their hearts out only to be overlooked and under appreciated. Most of the benefits are only available to associates over the age of 21.

1.0

Aug 10, 2013

Terrible

Shift manager

Recommend

CEO approval

Business Outlook

Pros

Employee stock ownership program, schedule flexibility

Cons

Low pay for the work you do

Viewing 97 - 99 of 110 Reviews

Jobs at Wawa

Assistant General Manager

Assistant General Manager

Food & Beverage Manager

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Wawa

Wawa Shift Manager/Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent Company and Great Employees

Went from good to bad very quickly

Terrible

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