Wawa Shift Manager/Customer Service Associate reviews

4.0

88% would recommend to a friend

(110 total reviews)
avatar

Chris Gheysens

81% approve of CEO

50% positive business outlook

Shift Manager/Customer Service Associate employees have rated Wawa with 4.0 out of 5 stars, based on 110 company reviews on Glassdoor. This indicates that most Shift Manager/Customer Service Associate professionals have a good working experience there. Wawa is rated in line with the average (within 1 standard deviation) by Shift Manager/Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

110 reviews
3.0
Nov 1, 2011
Recommend
CEO approval
Business Outlook

Pros

I stayed with this company for one reason: its community presence. After jumping from shift to shift every other day for months the customers begin to think you actually live there. I had no problem with this, as I found myself having a positive effect on these people's lives. It is a wonderful feeling when a customer goes out of their way to find you in the store just to say hello. You build relationships not only with your co-workers but also with the community. And prior to the company's movement toward gas stores, community involvement/customer service was its biggest selling point.

Cons

There are few reasons I will not work for this company again. But, some of the cons would be - Poor communication - Management teams vary immensely from store to store

5.0
Jul 6, 2010
Recommend
CEO approval
Business Outlook

Pros

Allows for a relatively quick promotion process for those looking to move up within. If you're just there for a check while you're getting through college, etc. it will be very frustrating however. Good environment, management was friendly enough and created a joking kind of bond between employees.

Cons

A very select few intelligent workers form the backbone of day to day work, picking up the slack of all the part time high school and college slackers that don't have the desire to move up. Can make early weeks at the company tough to get used to, despite being rewarded quickly.

Viewing 109 - 110 of 110 Reviews

Glassdoor has 4,669 Wawa reviews submitted anonymously by Wawa employees. Read employee reviews and ratings on Glassdoor to decide if Wawa is right for you.