Is Wawa a good company to work for as a Shift Manager/Customer Service Associate?

Shift Manager/Customer Service Associate professionals working at Wawa have rated their employer with 4.0 out of 5 stars in 110 Glassdoor reviews. This is a higher than average score with the overall rating of Wawa employees being 3.7 out of 5 stars. Search open Shift Manager/Customer Service Associate Jobs at Wawa now and start preparing for your job interview by browsing frequently asked Shift Manager/Customer Service Associate interview questions at Wawa .

Does Wawa pay Shift Manager/Customer Service Associate employees well?

Shift Manager/Customer Service Associate professionals rate their compensation and benefits at Wawa with 4.2 out of 5 stars based on 110 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Shift Manager/Customer Service Associate salaries at Wawa.

What are the top reviewed jobs at Wawa?

Customer Service Associate (996) , CSA - Customer Service Associate (237) , Customer Service Representative (199) , Cashier (174) , Associate (140) , General Manager (135) , Sales Associate (125) , Fuel Associate (89) , Night Supervisor (89) , Sales Associate/Cashier (83) , Customer Service Supervisor (82) , Shift Manager (80) , Assistant General Manager (78) , CSA (71) , Customer Service (66)

What are the pros of working at Wawa according to real employee reviews?

"Great benefits and the stock option is great to build wealth" ((in 528 reviews)); "Good pay for spending 99% of my time making sandwiches or being on register." ((in 488 reviews)); "Hours are flexible and if you work there for a year and are over 21 you can get stock and a 401k." ((in 204 reviews)); "Typically the people you work with are all great people and the company does not support an abusive environment from customers." ((in 173 reviews)); "Great coworkers who are willing to teach you" ((in 150 reviews))

What are the cons of working at Wawa according to real employee reviews?

"management is poor and clueless" ((in 295 reviews)); "Some managers can be bad or tough to work with." ((in 180 reviews)); "If you are trying to move up in the company there is no work/life balance." ((in 88 reviews)); "There is too much favoritism toward the employees where some are treated well and others are not which makes the workplace so unfair." ((in 67 reviews)); "Upper management does not care about employees because as long as they are meeting budget to get their bonuses then why care if your understaffed" ((in 48 reviews))

Skip to content Skip to footer

Notifications

Wawa

Wawa Shift Manager/Customer Service Associate reviews

4.0

88% would recommend to a friend

(110 total reviews)

Chris Gheysens

81% approve of CEO

50% positive business outlook

Ratings by category

4.3

Career opportunities

4.2

Diversity & inclusion

4.2

Compensation and benefits

3.6

Senior management

3.5

Culture & values

3.4

Work/Life balance

Shift Manager/Customer Service Associate employees have rated Wawa with 4.0 out of 5 stars, based on 110 company reviews on Glassdoor. This indicates that most Shift Manager/Customer Service Associate professionals have a good working experience there. Wawa is rated in line with the average (within 1 standard deviation) by Shift Manager/Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

110 reviews

5.0

Jun 16, 2013

Good company and benefits, have a great experience working for Wawa.

Shift manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, good benefits, ability to move up in the company.

Cons

Lots of changes in management, constant shift work.

4.0

Jan 16, 2013

Experience varies from store to store, upper level politics can be cutthroat, but company takes care of employees.

Shift manager

Recommend

CEO approval

Business Outlook

Pros

Higher pay rates for the kind of work being performed Generally better work atmosphere than most other food service/retail jobs Large (35%) discount on any deli or Wawa-prepared foods (not including teas, milk, etc.)

Cons

Customer service always means dealing with terrible customers Working in a bad, too-small, or mismanaged store can make the experience a nightmare Results in a not-too-pleasing smell for any work clothes, jackets, etc.

1.0

Jan 2, 2013

Shift Manager at undisclosed location

Shift manager

Recommend

CEO approval

Business Outlook

Pros

I have a job in this economy.

Cons

Lack of hours Management that does not care about Non "M" level people Favortism Management that is wanting to purge full time people Manage that is writing up every non "m" level people with a "final" writeup in their file. People that are begging to be in the MIT program and are being neglected. Unable to have day off for religious services. Not permitted to transfer when requested.

Viewing 100 - 102 of 110 Reviews

Jobs at Wawa

Food & Beverage Manager

Assistant General Manager

Food & Beverage Manager

View all Shift Manager/Customer Service Associate Jobs

Wawa reviews FAQs

Wawa reviews Wawa Shift Manager/Customer Service Associate reviews

Wawa

Wawa Shift Manager/Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company and benefits, have a great experience working for Wawa.

Experience varies from store to store, upper level politics can be cutthroat, but company takes care of employees.

Shift Manager at undisclosed location

Jobs at Wawa

Wawa reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Wawa

Wawa reviews FAQs