Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 553 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at Waystar to a friend and 80% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

85% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 36 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 26 reviews)); "Everyone is nice and management is enthusiastic" ((in 24 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 12 reviews)); "I left Waystar due to a vague RTO plan, lower than average compensation, and limited opportunities to work with new technology." ((in 5 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 4 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

85% would recommend to a friend

(138 total reviews)

Matt Hawkins

91% approve of CEO

80% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

138 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Mar 11, 2025

Values - Leadership Practices What They Preach

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

During my initial days with the company, I had the unique opportunity to hear from all the leadership within the organization, which is a rarity in other companies. One of the key foundations during this period was the company's values: eight core values surrounding a central one - "Best Life, Always." During this time, each leader shared their favorite value and the reasons behind their choice. As the days progressed, I witnessed these values being exemplified in remarkable ways. The communication is exceptional, and leaders genuinely want you to succeed - you are not "just a number." I deeply appreciate the organization's overall passion for excellence. When you see your leaders striving for their best, it inspires you to do the same. The benefits are highly competitive, and I have been thoroughly impressed by all that is offered to employees. Overall, I am delighted to be a part of this company.

Cons

One area of concern is the compensation. I believe the pay could be higher considering the work performed. However, what has kept me here are the company's values, the positive culture, and the excellent benefits.

Waystar Response

1y

Thank you for your review! Our leaders, who live our core values every day, inspire a culture where team members can truly succeed. We care about meeting the needs of our team members through a comprehensive benefits package. Through salary analysis and market data, we continue to align with industry standards. As your impact and contributions grow, so can your total rewards!

3.0

Mar 3, 2025

Great work-life balance

Applications engineer

Recommend

CEO approval

Business Outlook

Pros

There is room to really make an impact and learn a lot and great work-life balance

Cons

Pay is lower than big name companies

Waystar Response

1y

We appreciate hearing when team members feel connected to our mission and culture, and they are the reason we continue to make such a big impact in the market. We continually leverage salary analysis and market data to provide a comprehensive total rewards package for our team. Thank you for posting!

3.0

Mar 3, 2025

starting out

Account executive

Recommend

CEO approval

Business Outlook

Pros

great office culture, helpful teammates, positive environment

Cons

commission structure is unclear, only get half when the deal books, and the other half a year later. also "claw backs" on anything that canceled so you could not get a commission check for a few months depending on how big a deal may have been,

Waystar Response

1y

Thank you for celebrating our workplace culture; we work hard to prioritize an engaging team member experience. We value transparency regarding total compensation and encourage you to reach out to your direct leader or enter in a Workday help case for further clarification on the commission structure.

Viewing 31 - 33 of 138 Reviews

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