Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 552 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at Waystar to a friend and 80% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

85% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "Great Leadership and managers." ((in 27 reviews)); "Everyone is nice and management is enthusiastic" ((in 24 reviews)); "Great for entry level sales job, decent base pay, commission structure, ability to work from home, management is great" ((in 18 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 12 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

85% would recommend to a friend

(138 total reviews)

Matt Hawkins

91% approve of CEO

80% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

138 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Oct 14, 2025

rapidly losing trust

Project manager

Recommend

CEO approval

Business Outlook

Pros

FTO is nice (although they announced it on 12/31 and did not pay out people's PTO), teams are understanding of work/life balance, salaries are ok in most positions

Cons

They don't really offer competitive raises/bonuses. Our health insurance also gets worse every year. I have also heard (and subsequently verified) they fired a support tech over political social media posts which has made everyone nervous, and as a member of the LGBTQ and a liberal it has made me question if I want to work for a company so beholden to right wing ideals. I have been told the employee is working with the ACLU. After this, they held a big "social media" policy meeting with the managers to trickle info to their subordinates. The values they tout do not seem to apply to anyone above a standard manager and it feels like they are erasing the values more each day. They are also constantly acquiring new companies before they can even successfully acclimate the previous acquisition. They laid off a bunch of people with this last one, and the PatientCo processes are still a mess and it's been a few years.

Waystar Response

5mo

Thank you for sharing your feedback. Delivering a strong team member experience and maintaining a values-driven culture are top priorities for us. If you’d like to discuss your experience further, please reach out to your leader or the People Team.

5.0

Oct 7, 2025

Love working for Waystar

Trading partner support

Recommend

CEO approval

Business Outlook

Pros

I worked at Waystar for 3 years and was offered a high paying job. I quit and worked for another company for 2 years, but then came back to Waystar despite the pay cut to come back. The benefits and work environment can't be beat.

Cons

Waystar's pay is very very low IMO.

Waystar Response

5mo

We’re proud to be recognized as a great place to work. At Waystar, we continuously review salary and market data and combine it with a comprehensive benefits package to meet the evolving needs of our team members. Thank you for your post!

5.0

Oct 6, 2025

Excellent Company on a Mission to Simplify Healthcare Payments

Senior business intelligence analyst

Recommend

CEO approval

Business Outlook

Pros

Smooth recruiting/onboarding process with excellent orientation/training opportunities. New laptop/monitor/keyboard/mouse for work at home, plus a nice Waystar backpack and other goodies. Hybrid work style with company provided lunch one day each week. Free soft drinks and snacks in the office. People are generally smart, engaged and hardworking, but also approachable and enthusiastic. Strong emphasis on company values that leaders and team members take very seriously. Competitive compensation and solid employee benefits package.

Cons

Nothing significant. Most people in my organization eat lunch at their desks, but they also leave the office by 5:00 or 5:30. Plenty to do from home and the overall workload/pace can be demanding at times.

Waystar Response

5mo

Thank you for highlighting our culture and new hire experience—our values drive our continued success. Our mission to simplify healthcare payments is ambitious and requires fanatical focus, so please connect with your leader if you need support prioritizing your workload.

Viewing 16 - 18 of 138 Reviews

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Jobs at Waystar

Client Success Manager

Technical Support Analyst

Waystar

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Reviews about "Compensation"

rapidly losing trust

Love working for Waystar

Excellent Company on a Mission to Simplify Healthcare Payments

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