Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 552 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at Waystar to a friend and 80% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

85% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 44 reviews)); "Great benefits and holiday schedule." ((in 35 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 21 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 26 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 11 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 2 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

85% would recommend to a friend

(530 total reviews)

Matt Hawkins

91% approve of CEO

80% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 530 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

530 reviews

5.0

Oct 21, 2022

Great company

Account executive

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, equal opportunity, growing company

Cons

The culture can be a bit cliquey in some departments

Waystar Response

3y

Thank you for your positive feedback. We have worked hard to build a positive, inclusive, and fun company culture and hate to hear that hasn’t always been your experience. We would love the chance to hear your ideas on ways we can improve in this area. Please submit your concerns and suggestions to your manager, to your strategic business partner or anonymously through the ethics line.

5.0

Oct 21, 2022

People-first company where intelligence, efficiency & independence are valued

Content manager

Recommend

CEO approval

Business Outlook

Pros

Everyone at Waystar is smart, driven, and self-sufficient. The marketing team is a clever, creative group that gets it done, but that seems to be the ethos of everyone here.

Cons

As a large company, some initiatives move slower, which is to be expected.

Waystar Response

3y

We are glad to hear that your experience working at Waystar has been positive. At Waystar, we strive to hire people who are not only smart and driven but great at their jobs! Thank you for your feedback. As you continue in your employment with Waystar, please feel free to share more thoughts with your team leader/manager.

5.0

Oct 10, 2022

Great company

Account executive

Recommend

CEO approval

Business Outlook

Pros

Are about their employees, great resources for training.

Cons

There are are no cons

Waystar Response

3y

Glad to hear you are enjoying working at Waystar. We strive to provide team members with the support and training they need to not only do their jobs but to excel both personally and professionally. Thank you for your feedback. Keep it coming!

Viewing 274 - 276 of 530 Reviews

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Jobs at Waystar

Client Success Manager

Project Coordinator I

Technical Support Analyst

Waystar

Waystar reviews

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People-first company where intelligence, efficiency & independence are valued

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