WebPT reviews

2.8

36% would recommend to a friend

(366 total reviews)

Andrea Facini

40% approve of CEO

34% positive business outlook

WebPT has an employee rating of 2.8 out of 5 stars, based on 366 company reviews on Glassdoor which indicates that most employees have an average working experience there. The WebPT employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

366 reviews
2.0
Apr 4, 2024

This Ship Has Sailed

Recommend
CEO approval
Business Outlook

Pros

Additional Benefits (aka, Disability, Life Ins, 401k Match

Cons

Greed; Callousness; Secretive; Manufactured Emergency Culture; "Yes Man" valued over "Experience"; Poor Benefits Packages; Contractors + Outsourcing prioritized over Retaining Talent

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WebPT Response
2y
We appreciate you sharing your perspective. It's evident that you deeply care about the field and the work you do. WebPT’s mission has not changed and we still strive to empower therapists to achieve greatness in practice with our software and services. We understand that change is difficult and several of our tenured WebPTers have had to evolve with the company as we continue through the various phases of business stages. WebPT is still a great place to work if you are flexible and open to change and growth and everything that comes with it, unfortunately businesses cannot always stay the same while continuing to remain competitive in evolving markets. We wish you the best in your future endeavors.
2.0
Sep 25, 2023

Recommend looking elsewhere.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote, autonomy (depending on your manager), flexible and unlimited PTO (also depending on who your manager is). The benefits package (not including salary/pay) is competitive. Management is approachable and understanding for the most part.

Cons

This is a highly dysfunctional organization with leadership that is out of touch and oblivious (or ignorant?) to the dysfunction that trickles down daily to its members (the customers). This dysfunction often costs the members significant sums of money, which is discouraging to see regularly. WebPT employees are spread incredibly thin with increasing responsibilities but no standardized processes or control to make an efficient impact. The products are often significantly flawed and leadership continues to spread the development team thin by chasing features other EMRs have, instead of stabilizing and improving WebPT's current products. Pay is low and there are few upward mobility options as the revenue organization has prioritized outside hires instead of promoting internally in the last two years. Employee turnover rates are insanely high, further stressing their remaining employees, but leadership does not acknowledge this nor do they do anything to improve it. I feel regularly that I am on a sinking ship.

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WebPT Response
2y
We are disappointed to hear that you have a negative outlook on the organization and leadership. Being that you’ve worked with the company for over 4 years, you’ve seen the organization through many phases of change, including our growth from a startup mindset to an industry leader and innovator. Our leaders are looking ahead to the future to evaluate processes and workflows, including those that affect both our Members and our WebPTers. WebPT is committed to strengthening the organization as we continue to grow, including evaluating performance metrics and standards that align with our vision and mission, as well as continuing to live by our core values.
2.0
Feb 22, 2022
Recommend
CEO approval
Business Outlook

Pros

WebPT has some seriously talented and passionate engineers. Coworkers care about each other, and pitch in to help each other often.

Cons

Management does not listen. They don't care. They pretend to listen but nothing ever changes. Teams get everything thrown onto their shoulders with no appreciation. There are about 2 Directors, VPs, or Managers to every actual engineer - and all of them think they are your boss. Moral tanked HARD in the last year - so many people quit, the culture there was has dissolved into chaos and priority scrambles. The pay is low, and people who raise concerns are dismissed. No middle managers have any power, even if they try to shield the team from the bureaucratic waterfall, they just get swept away and end up fired or quitting. Enjoy working at night if you take an engineering job here. The only reason any semblance of work life balance exists at WebPT is because your coworkers nearly work themselves ragged allowing you to take some time off. There used to be work life balance, but WebPT cant seem to staff teams, even when pleading with management for 2.5 years about how we were understaffed. Like I said previously, they pretend to hear you, but don't actually listen. They say they care, but they are just chasing numbers. The employees here are just tallies on a spreadsheet to upper management, nothing more. At least that's how it seemed.

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WebPT Response
4y
We take this feedback very seriously and appreciate you taking the time to provide your details. WebPT is committed to strengthening the organization as we continue to grow, including increasing training across our departments, as well as continued training for our leaders. As the market continues to change, we strive to analyze compensation models to stay competitive, as well as balance work experience, market value and internal equity. We value our Technology department and are grateful for the dedication of the team to deliver quality products and services to our Members. There has been great progress made recently thanks to the dedication of this team. We look forward to progressing to a place where the workload is stabilized and our Members enjoy quality products and services in accordance with our mission and core values.
Viewing 7 - 9 of 366 Reviews

Glassdoor has 370 WebPT reviews submitted anonymously by WebPT employees. Read employee reviews and ratings on Glassdoor to decide if WebPT is right for you.