Workiva Customer Service Manager (CSM) reviews

3.9

98% would recommend to a friend

(19 total reviews)
avatar

Julie Iskow

100% approve of CEO

99% positive business outlook

Customer Service Manager (CSM) employees have rated Workiva with 3.9 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Workiva is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

19 reviews
3.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Flexible. Very understanding of personal matters - People are wonderful - The system is actually a great tool

Cons

- There's a lot of favoritism within the company. If you're favorited, you'll get promoted. Has nothing to do with how well you're doing. - The pay is below average in the CSM market

avatar
Workiva Response
3mo
It’s great to hear you enjoyed working with our people and found flexibility during your time here. We value your perspective on our promotion and compensation practices as we are always looking for ways to improve. Best of luck in your next chapter!
5.0
Sep 12, 2025

N/A

Recommend
CEO approval
Business Outlook

Pros

Great culture, teamwork, nice leadership.

Cons

Fair, I do not have complaints

avatar
Workiva Response
8mo
Thank you for the review. Happy to have you with us - thank you for all you do!
4.0
Jul 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Atmosphere/work culture/colleagues are all great

Cons

Pay could be a little better

avatar
Workiva Response
8mo
We’re happy to have you on our team! We regularly review our compensation to ensure we offer industry and market competitive salaries, benefits and more. If you have specific questions about your pay, reach out to your manager or People Business Partner.
Viewing 1 - 3 of 19 Reviews

Glassdoor has 935 Workiva reviews submitted anonymously by Workiva employees. Read employee reviews and ratings on Glassdoor to decide if Workiva is right for you.