Workiva Customer Service Manager (CSM) reviews

3.9

98% would recommend to a friend

(19 total reviews)
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Julie Iskow

100% approve of CEO

99% positive business outlook

Customer Service Manager (CSM) employees have rated Workiva with 3.9 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Workiva is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

19 reviews
4.0
May 3, 2025
Recommend
CEO approval
Business Outlook

Pros

great work-life balance, culture, well developed processes, and overall support system

Cons

forms of favoritism and pay could be better

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Workiva Response
1y
We’re so happy to hear what you love about Workiva, and know there are always opportunities for improvement. We strive to offer competitive compensation, annually reviewing and updating our pay structures. If you have specific questions about your pay, your manager or your People Business Partner can help.
3.0
May 9, 2024
Recommend
CEO approval
Business Outlook

Pros

The company does well in promoting well-being to a very high standard. Health benefits are good. Some people are promoted in the CSM team who deserve it.

Cons

It's best to open up some of the internal roles for outside candidates to offer some variety in the people that get promoted, especially when it comes to senior leadership roles. It may need sometimes seem like people are being promoted because they're close to the higher beings of the organisation.

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Workiva Response
2y
Thank you for your feedback. We consistently post positions, both internally and externally. This is the best way to ensure we are bringing in new talent to drive innovative thinking and support career internal career mobility. We are always open to hearing more about ways we can improve the employee experience. Please reach out to your People and Business Partner if you would like to share more.
Viewing 4 - 6 of 19 Reviews

Glassdoor has 935 Workiva reviews submitted anonymously by Workiva employees. Read employee reviews and ratings on Glassdoor to decide if Workiva is right for you.