Is Workiva a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Workiva have rated their employer with 3.9 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of Workiva employees being 4.0 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Workiva now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Workiva .

Does Workiva pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Workiva with 3.6 out of 5 stars based on 19 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Workiva.

What are the top reviewed jobs at Workiva?

Software Engineer (51) , Customer Success Manager (43) , Regional Sales Director (43) , Account Executive (23) , Intern (21) , Senior Software Engineer (17) , Sales (16) , Professional Services Manager (14) , Solutions Architect (13) , Business Development Manager (11) , Manager (11) , Director (10) , Marketing (10) , CSM (9) , Customer Success (9)

What are the pros of working at Workiva according to real employee reviews?

"Culture is great and you are surrounded by strong talent" ((in 168 reviews)); "The people are great and easy to get a long with and learn from" ((in 84 reviews)); "Great benefits and can be fully remote." ((in 64 reviews)); "Great work life balance as they cater to my schedule" ((in 49 reviews)); "Good Pay Bonus RSUvs culture" ((in 27 reviews))

What are the cons of working at Workiva according to real employee reviews?

"Bad management, treated interviewees poorly at times." ((in 35 reviews)); "Senior Leadership could do a better job delegating and allowing for growth outside of the of your current job (for those that want to grow to the next level)." ((in 25 reviews)); "To many managers, the right hand does not know what the left hand is doing and depending on what team you are on it can be like working for a completely different company." ((in 18 reviews)); "There is no 401K match" ((in 16 reviews)); "Authoritarian upper management." ((in 8 reviews))

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Workiva

Workiva Customer Service Manager (CSM) reviews

3.9

98% would recommend to a friend

(19 total reviews)

Julie Iskow

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Work/Life balance

4.5

Culture & values

4.1

Senior management

4.0

Diversity & inclusion

4.0

Career opportunities

3.6

Compensation and benefits

Customer Service Manager (CSM) employees have rated Workiva with 3.9 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Workiva is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

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Reviews by job title

19 reviews

4.0

Sep 18, 2023

Great place to work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Amazing culture & benefits. Health care is paid at 100%. Possibility to work from home, or in the office, whatever you prefer. No micromanaging, lot of responsibility.

Cons

Not many PTO days - just the minimum of 25. Not a lot of traveling when your BoB is based in the same country. Not that many company events. Growth and promotion is quite difficult.

Workiva Response

Thank you for your dedicated years with us! We're glad to hear you appreciate our culture, benefits, and flexibility. We'll take your feedback into account as we continue to improve and grow as a company. Your commitment is truly valued.

1.0

Sep 7, 2023

Extremely Disappointing Experience

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

The paycheck tends to come on time.

Cons

-Management is the biggest issue. Their lack of diverse experience outside of the company has created an insular, narrow-minded environment. -Mid and senior management have held their positions for too long without seeking external experiences or training. Their resistance to new ideas and change is stifling. -The blatant favoritism is demoralizing. If you're not one of the chosen few, expect your efforts to go unrecognized and unrewarded. -Ambitious employees beware: seeking promotion or self-improvement can lead to punishment rather than reward. -There's an underhanded approach of pressuring employees to quit on their own, probably to sidestep paying unemployment benefits.

Workiva Response

Thank you for taking the time to share your feedback. To enhance our management practices, our Learning and Development team recently introduced a new Manager Essentials training program for all managers. We're committed to continuous improvement. Please reach out to humanresources@workiva.com to provide further feedback.

5.0

Jun 29, 2023

Excellent!

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Love this place so much!

Cons

None come to mind, love working here

Workiva Response

Thank you for sharing your positive sentiments!

Viewing 7 - 9 of 19 Reviews

Jobs at Workiva

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